Job description
DMG is currently seeking an individual to join our Team to assist with a tenant call line! This is a part- time, work from home position that could become full-time, as volume increases.
One of the fastest growing companies in the Tri-State, Divisions is a recognized Top Workplace, and among the Top Privately Held Companies with a 50% increase in sales volume in the last year alone. We are a national leader in Facilities Maintenance, handling thousands of properties across the country from one, centralized location in Newport, KY. Using cutting edge technology, we attract new customers daily.
AVAILABLE SHIFTS:
Saturday and Sunday 8pm-8am EST (Overnight, part time)
Customer Service Representative position will be responsible for:
- Answer back to back calls
- Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.
- Navigates a computerized system for responding to and/or troubleshooting customer questions
- Uses discretionary authority to satisfy the customer within reasonable limits
- Effectively handle high volumes of inbound and outbound customer calls, including escalations
What you get:
- $18/ Hour
- 100% work from home
- Paid virtual training
- TRAINING
- 2.5 hrs daily for 2-3 weeks (During M-F 8am-5pm EST hours)
- TRAINING
- Company paid cell phone and laptop
What you need to bring to the table:
- Must be self-starter, detail-orientated and able to organize and prioritize
- Ability to build rapport and relationships with customers and clients alike
- Strong communication and multi-tasking skills
- Must be bilingual – positions available for Spanish speaking individuals
About Divisions: At Divisions, we’re all in for our Customers, all in for our Providers, and all in for each other. And it shows in our culture, which is fast-paced and high-energy but totally team-centered.
Founded in 1999, Divisions maintains thousands of properties across the country at one centralized location in Newport, KY. Our position as a leader in the marketplace is the direct result of an unwavering commitment to provide uninterrupted peace of mind to our customers.
If you are determined, driven, powered by your own initiative, relentless about customer service, and great at driving win-win relationships, you’ll thrive here. You’ll have autonomy backed by support and coaching, a clear path for your career growth, open communication with your peers, industry-leading digital tools, continual opportunities to develop your expertise, and an attractive compensation and rewards package.
Founded in 1999, Divisions maintains thousands of properties across the country at one centralized location in Newport, KY. Our position as a leader in the marketplace is the direct result of an unwavering commitment to provide uninterrupted peace of mind to our customers.
If you are determined, driven, powered by your own initiative, relentless about customer service, and great at driving win-win relationships, you’ll thrive here. You’ll have autonomy backed by support and coaching, a clear path for your career growth, open communication with your peers, industry-leading digital tools, continual opportunities to develop your expertise, and an attractive compensation and rewards package.
Mission: AS ONE: To provide uninterrupted peace of mind through sustainable partnerships and inspired team members.
This position is non-exempt and is eligible for overtime.
Divisions Maintenance Group is an equal opportunities employer
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