Job description

Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $24.08/hour or $50,085 annually. Our Top performers earn upwards of $63,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

JOB SUMMARY
The Outbound Sales Representative is responsible for selling Spectrum Internet, Mobile, TV and Phone products to new customers and upselling existing Spectrum Residential customers via outbound calling in a call center environment.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer buying experience.
• Effectively sell Charter products and services to new and existing prospects.
• Consistently achieve a monthly sales quota by adding new lines of service (PSU’s (Primary Service Units)) with an emphasis on Spectrum Internet and Mobile products.
• Meet established activity targets, SOP (Standards of Performance) and KPI (Key Performance Indicators) including outbound calls per day, HPSU (Hours per PSU), PSU sales, and connects, etc.
• Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
• Act as a subject matter expert when promoting, recommending and selling the value of Spectrum Residential products and services. Ability to think and respond quickly to customer rebuttals about Spectrum products while maintain a high level of ethics within all interactions along with delivering full disclosures and truth in billing statements.
• Inform prospective customers of our Spectrum product pricing model and products competitive advantage compared to other service providers.
• Ensure database information is accurate and complete.
• Perform other duties as requested.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English
• Ability to communicate orally in a clear, concise and professional manner
• Ability to listen and interpret the needs of the prospect
• Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales
• Ability to show proper judgement and initiative Ability to pay close attention to detail
• Ability to respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations
• Ability to effectively use and multi task with a personal computer
• Ability to utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator
• Ability to manage multiple prospects
• Must effectively work independently as well as with others
• Knowledge of commercial internet, video and data and telephone products and services Proficient in MS Office and related software applications

Required Education
High School Diploma / GED or equivalent

Required Related Work Experience and Number of Years
Call Center and/or Sales Experience 1+ years

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center

Ability to commute/relocate:

• Maitland, FL 32751: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: One location

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