Job description
Position starts- JUNE 2nd, 2023
JOB SUMMARY:
The Telephone Sales Advisor is responsible for handling telephone calls from internal and external customers and attempts to sell Protection Agreements on Sears products that the customer either already owns or has recently purchased. The Telephone Sales Advisor also answers questions from existing or prior Protection Agreement customers and must be able to handle complex customer issues on a recurring basis.
- IMPORTANT: Interviews and Hiring will be Virtual at this time; However, Training & Job will be Onsite at our Call Center location in LONGWOOD, FL . Therefore, Applicants MUST be local to our Call Center area and not have any concerns with commute, distance or traffic to our location-1086 Florida Central Pkwy, Longwood, FL 32750. Once Training has been completed and at manager's discretion then will Agent be Eligible to Work Remotely From Home.
JOB SUMMARY:
The Telephone Sales Advisor is responsible for handling telephone calls from internal and external customers and attempts to sell Protection Agreements on Sears products that the customer either already owns or has recently purchased. The Telephone Sales Advisor also answers questions from existing or prior Protection Agreement customers and must be able to handle complex customer issues on a recurring basis.
Responsibilities/Skills/Experience Requirements
JOB DUTIES/RESPONSIBILITIES:
JOB REQUIREMENTS:
REQUIRED SKILLS:
PREFERRED SKILLS:
- Connects with customer via telephone and services the customers needs, sells Protection Agreements, and positions additional Sears products
- Applies skills in the area of communication, customer service and manages and resolves customer complaints
- Delivers a sales presentation that is scripted and follows call strategies and adapts to change quickly
- Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses the features and benefits of the Protection Agreement
- Fields customer questions, researches required information using available resources to overcome specific objections raised by the customer
- Corrects or updates customer information on record when appropriate
- Closes the sale and is respectful of the customer s rights
- Able to succeed in a structured and metric driven environment
- Works together with other team members to provide the highest level of customer service and meet team goals
- Complies with and adheres to selling policies, procedures and Company ethics
- Properly records agreement, sales processing and recording
- Performs other duties as assigned
JOB REQUIREMENTS:
- High school diploma or equivalent
- Less than one year of related experience
- 16 years of age or older
REQUIRED SKILLS:
- Must be able to add, subtract, multiply and divide units of measure.
- Must be able to apply reasoning and comprehension to carry out simple written or oral instructions; deal with problems involving a few concrete variables in standardized situations; occasionally interpret and adapt to customer's needs, finding solutions that are outside of the standardized situations.
- Ability to communicate in spoken and written English well enough to be understood by supervisors, co-workers, and customers
- Ability to enter data and maneuver efficiently using a keyboard, operate a mouse, use telephone and headset equipment, and listen while keying information into the system
- Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary
- Ability to demonstrate self control by maintaining composure and keeping emotions in check even in difficult situations
- All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS)
PREFERRED SKILLS:
- Sales experience or call center background is preferred
Years Experience
0 - 1 Years Experience
Travel Requirements
None
Country
United States
Work-In Location
04538: SEARS HS-LAKE MARY SERV BR
Work-In Address 1
1086 FL Central Pkwy
Work-In City
Longwood
Work-In State
FL
Work-In Postal Code
32750
Business
Transformco Home Services - Service Contracts
Job Function
Call Center
Employment Category
Regular, Full-time
Compensation Range
N/a
Additional Compensation Explanation
N/A
EEO/EOE Footer
Equal Opportunity Employer / Disability / Vet.
Posting Tags
#CallCenter
Company Brand
Sears Home Services
adamanda.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, adamanda.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, adamanda.ca is the ideal place to find your next job.