About the job

Our CCE team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud’s products and services to ensure that customers are able to maximize their investments. As a Cloud Customer Experience Account Lead (CCE Lead), you will act as a trusted advisor to Google Cloud’s customers by enabling them to use Google’s Cloud products to achieve their business objectives. You’ll partner with customers to develop and execute cloud success plans: organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. Further, you will leverage your industry vertical expertise to recommend best practices relevant to their industry and organizational changes to accelerate their on-boarding and migration plans. You will also act as a customer advocate for product features and requirements. You will lead the successful adoption of Google Cloud, guiding customers through the people, process, and technology facets of their Cloud transformation journey. You will work across customer facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. As a CCE Account Lead, you will understand the customer’s industry and business objectives and regularly engage with stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $170,000-$254,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Manage the successful adoption and on-boarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings.
• Create value for customers by partnering to define success and build a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
• Form strategic relationships with key stakeholders to understand a customer’s business within their industry and develop strategic roadmaps.
• Guide IT and business executives through the organizational changes needed to unlock the full value of the cloud. Help them staff, train, and align their people and partners to deliver on their cloud transformation.
• Partner with customer-facing account teams and executives from across google to develop strategic and technical plans that help customers achieve their business objectives and cloud consumption goals.