Consumer Consultant - Competitve Escalations
Full Time
Remote
$80,000 - $110,000 a year
Posted
Job description
Location:
For Those Who Work At Home - Various, Ohio 44145
ABOUT THE JOB (JOB BRIEF)
The Consumer Consultant, Competitive Escalations supports the retail network by leveraging client analytics and insights to formulate hypotheses that inform recommended business strategies, specifically for escalated requests to review consumer credit application decisions and escalated deposit product rate requests. Presents hypotheses and recommended business opportunities and solutions to senior and executive leadership. The Consumer Consultant is also responsible for developing and driving an operational plan based on client insights and ensures the execution of consumer client initiatives that are in accordance with business strategies.
The Consumer Consultant researches external market trends and competitive data, informs business strategy design, and leads the coordination of support partner activities for complex medium to large size initiatives.
ESSENTIAL JOB FUNCTIONS
- Provides client analytics and hypothesis leveraging internal client data external market research
- Collaborates and partners closely with support partners and other areas of expertise to develop hypotheses and programs for execution
- Executes on strategic plans and is accountable for the pertinent aspects of assigned initiatives as it relates to the acquisition, deepening and retention of clients, field support and or innovation initiatives
- Leads and coordinates peer activity across all elements of the consumer segment strategy as it relates to acquisition, deepening relations, retaining clients, field support and or innovation
- Recommends opportunities for revenue growth and ensures alignment with client segments
- Manages the tracking and communication of the progress against business goals
- Keeps regular contact with field advocates
- Ensures initiatives are executed according to on time and quality delivery requirements
- Coordinates client treatment scenarios as needed to support initiatives
- Successfully drives implementation of strategic initiatives
- Reviews progress, decisions, and unusual situations with senior management
- Keeps up to date on industry best practices
- Drives cross-functional implementation teams including but not limited to internal team members, support partners, and vendors to ensure successful execution of complex medium to large-scale initiatives
- Drives execution by effectively managing priorities, pace, scope, quality, cost, and risk
REQUIRED QUALIFICATIONS
- Bachelor’s Degree in business or related field and/or equivalent work experience
- Minimum of 7 years’ experience in financial services
- Demonstrated multiple project management leadership skills; experience in organizing,
planning and executing large-scale, multi-functional projects from vision through implementation
- Demonstrated analytical, process management and conceptual skills
- Demonstrated ability to express complex concepts in terms that are understandable to the business
partners, senior leaders, and the sales force
- Superior teamwork and interpersonal skills and ability to communicate with all management levels
- Demonstrated ability to work effectively with support partners and influence a geographically diverse
sales teams
- Superior knowledgeable of financial products, e.g. deposit & credit products, investments, etc.
COMPETENCIES
Business Acumen: Strong understanding of business partner strategy; Financial acumen
Communication: Strong written and verbal skills; beginning to develop ability to organize information in clear, consistent format; Capacity to develop ability to articulate a clear, well-thought out message and formal delivery; Minimal skills in creating PowerPoint presentations
Leadership: Able to work independently under general direction / supervision
Partnering / Influencing: Ability to build relationships, partner, and influence
Critical Thinking / Problem Solving: Developing critical thinking skills; Can analyze simple issues with low complexity; Can give perspective to the team addressing basic business/analytical problems and challenges; Recognizes need to escalate issues in a timely manner
Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; can simplify complex processes; gets more out of fewer resources.
Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance again goals; evaluates results.
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $80,000 to $110,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click
here
for a list of benefits for which this position is eligible.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing
HR_Compliance@keybank.com
.
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