Job description

Company Overview

Signature Flight Support is part of the Signature Aviation group of companies

Signature Aviation plc is a market leading, global aviation support and aftermarket services provider, primarily focused on servicing the Business and General Aviation (B&GA) market. We are a privately held Company owned by the consortium of private equity firms that includes Blackstone, Global Infrastructure Partners and Cascade. We have operations on 5 continents with more than 220 locations and approximately 5,000 employees worldwide.

Signature's worldwide network of FBOs delivers essential support services for business and private aviation, including refueling, hangarage, maintenance, repair and overhaul, and a variety of other world-class amenities with exceptional customer service.

General Purpose of the Job: Lead the collections team across global regions to ensure processes are delivered effectively and efficiently while achieving department-specific and organizational benchmarks. Additionally, the Manager, Credit & Collections will act as a change agent to design and implement best-in-class processes while ensuring standardized, efficient cash collections.

Essential Duties and Responsibilities:

· Explore ways to improve cash collection efficiency

· Approve credit recommendations provided to business units (BU) and any adjustments to credit limits

· Promote and provide exceptional customer service

· Conduct data and process analysis

· Achieve and maintain a high level of customer service and satisfaction

· Perform and review bad debt calculations

· Develop and implement appropriate collections policies to maintain current AR and minimize bad debt write off

· Engage in direct dialog with customer-level contacts to resolve collections issues

· Perform credit risk analysis and collaborate with the sales and operations organization to minimize credit risk

· Collaborate with management regarding the AR process and the status of each sub-ledger, specifically around key customer accounts

· Continuously improve transaction processes in the areas of responsibility, implementing initiatives focused on standardization, quality improvement, and cost reductions

· Ensure internal and external audit controls are followed

· Ensure all functions are performed efficiently and take corrective action concerning poor performance

· Determine Authority Matrix interpretation and obtain leadership clarification where needed

· Identify opportunities to gain efficiencies through system and process improvements

· Understand and apply accounting principles

· Ability to effectively coach, give performance feedback and provide development opportunities within the department

· Manage and deploy resources effectively and efficiently to deliver services

Supervisor and Financial Responsibilities:

· Responsible for leading a team of 15+ collections professionals including members of the collections supervisory teams

· Manage bad debt throughout the global network and ensure they are correctly estimated as well as minimized

Minimum Education and/or Experience:

· Bachelor's Degree in Finance, Accounting, Business Administration/Management, or another related field

· Five (5) years of related experience, or an equivalent combination of education, training, and experience

· Prior experience in B2B collections and global collections preferred

Additional knowledge and skills:

· Strong problem solving and attending to details

· Strong organizational and interpersonal skills

· Strong leadership and team-building skills

· Ability to prioritize and handle multiple tasks

An Equal Opportunity Employer including Disability/Vets

Job Type: Full-time

Pay: From $85,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Orlando, FL 32827

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