Job description

At Van Metre, we believe that each employee contributes directly to our growth, success and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre Companies is seeking a Customer Experience Representative to work in our New Homes Division!
This is not your typical Customer Service role! Van Metre is looking to revolutionize the customer's experience in the homebuilding industry, and this position is critical to carrying out that vision. The position is ideal for an entry level position of someone looking to get into the Real Estate industry with a company that is a top place to work. Please note that this position requires the ability to travel to our different communities throughout the Prince William, Frederick, and Fauquier Counties.
Responsibilities:

• Customer Interaction: The largest and most important responsibility is the customer/homeowner. For starters, this individual will own the homeowner relationship after the settlement on their new home. This position will aid the homeowner through their Service / Warranty phase by coordinating service visits, trade partners, and meeting the homeowner's needs. Eventually this position will also get exposure to the entire life cycle of the homebuilding process, including the Sales, Marketing, Construction, and Settlement phases.
• This position will require frequent in-person interaction with our homeowners, trade partners, and other Van Metre employees
• Provide timely and effective responses to homeowner's emails and phone calls
• It is critical this individual consistently brings a positive attitude every day and always focuses on ways to delight our homeowners
• Proactively serving the homeowner during their experience with Van Metre

• On-Site Activities: This position will spend a lot of time on-site representing Van Metre in the customer's home after settlement
• They will be present to oversee warranty repairs in the home during service workdays and be the point of contact with the Homeowner during the workdays
• They will communicate with the Area Service Manger the status of the work being performed
• This position will coordinate and manage the trades by confirming they are on schedule, have the needed material on hand, and ensure work gets done on time and in a professional manner

• Other:
• Read and understand the workday lists to know what will be expected/ done during the service appointment
• Confirm trades are scheduled and have any materials needed for workdays, 2 days prior to scheduled service
• Show up to the home at the scheduled time and date (per calendar invite)
• Daily contact with Area Service Manager to update on any potential issues or questions with scheduled service

Requirements:

• Some experience in either sales, customer service, or construction preferred
• Dependable transportation
• Ability to use outlook calendar, PDF expert on mobile devices, and ability to learn new software

Who You Are:

• Self-motivated, energetic individual with a positive/professional attitude
• Exceptional organization skills and can manage multiple jobs at once
• An excellent communicator (both written and verbal) with strong interpersonal skills
• Able to work well with minimal management
• Extremely dependable and punctual

Locations are in Prince William County, Frederick County, and Fauquier County.
Van Metre was just named one of the Top Workplaces in DC for five consecutive years by the* Washington Post! *We have also won the Washington Business Journal's Corporate Philanthropy Award three years in a row.
We offer excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program, which encourages healthy living and physical fitness. We encourage employees to make full use of vacation and company paid volunteer time to refresh their bodies and minds.
Van Metre Mission Statement
The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company's founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company's emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the "Van Metre" signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.

Job Type: Full-time

adamanda.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, adamanda.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, adamanda.ca is the ideal place to find your next job.