Job description

As we continue to grow, we have identified the need for additional support for the customer service team. The Administrative Assistant - Customer Service will play an essential role in ensuring our external customers have a positive experience with Holmen Cheese. This role will encompass responsibilities that impact multiple departments daily.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Experience

· Receives incoming calls, mail, and emails and directs them as needed

· Welcomes visitors and notifies appropriate staff of their arrival

· Schedules and sets up conference rooms as needed

· Ensures entry way and conference rooms are cleaned and supplied as needed

Sales

· Oversee customer communication via telephone, email, mailings, and fax to support the sales and account management efforts of the sales team

· Build and maintain customer relationships and effectively interact with all departments to resolve issues in a timely manner

· Receive and process sample requests in a timely manner

· Assist in entering sales orders into the company ERP system

· Other assigned tasks such as pricing updates, comparing purchase order pricing to system pricing, addressing discrepancies in purchase order vs orders, confirming orders back to customers

· Assist in building and maintaining a Customer Resource System usable by others in the sales department, whether inside the ERP system or not.

· Train in the GSN system and maintain customer requested data.

· Complete training in the ERP system as time allows.

Supply Chain

· Help coordinate trucking to ensure timely delivery of goods

· Support warehouse team when needed by assisting customers in scheduling shipments

· Assist drivers with directions to the facility as needed

Other

· This position will assist other departments on a variety of tasks as needed

What is in it for you:

· As a start-up company you will have the ability to help build to the future success of the company and team members

· Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential and launch an exciting career

· Ability to assist in multiple areas of the business

· Competitive compensation package

· Paid vacation

· Health insurance

· Dental/Vision insurance

· Retirement plan

Holmen Cheese LLC is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and/or expression, sexual orientation, national origin, genetics, disability, age or veteran status

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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