PayRange is an innovative payments technology company headquartered in Portland, Oregon. We bring convenience to our customers’ lives with our mobile solution for purchases at unattended points of sale, vending machines, amusement devices, laundry and more.

We are an energetic and collaborative team. We are growing and looking for someone who is passionate and enthusiastic about customer experience. Someone who loves to work with technology and enjoys interacting with people. This is a great opportunity to be part of a fun team, learn more about the industry, our business, and have exposure to multiple parts of the organization.

You will be a Customer Service Agent, ensuring that we provide our customers with the best support and continuously looking at ways to improve the customer experience. You are someone who likes to get your hands dirty, while having the ability to take a step back focusing on the bigger picture to ensure we remain on track to achieve our aspirational customer support goals.

Your main responsibilities

• Monitor, track and respond to customer support requests
• Provide advanced technical support and troubleshooting to customers
• Guide customers with hardware installation questions and troubleshooting
• Answer calls from customers, ensuring timely updates and responses to requests in line with key metrics
• Coach and train our customers so that they can better utilize and reap the full benefits of our product
• Escalate issues to manager, as needed, to ensure timely resolution of customer requests
• Be a product expert and be up to date on latest features, products, and best practices
• Process and test returned hardware and enter appropriate documentation into our return system
• Ensure that we continuously exceed customer expectations
• Work closely with other teams in business to ensure customers have the best experience, starting with onboarding, all throughout their journey with us
• Other related tasks as required

Other

• This is an on-site position based in our NE Portland office (not remote)
• Working hours: 6am to 3pm Monday to Friday or 8am to 5pm (depending on business requirements, to be discussed). Weekends on-call, as needed

Experience

• Experience in a customer services/support role

Specific skills

• Highly analytical and organized
• Excellent English written and oral communication skills
• Good articulation skills including technical writing ability
• Expertise managing client relationships for technically complex products and platforms
• People management and leadership skills
• Ability to work independently with little supervision