Job description

We currently have a full-time job opening for a Sales Support Coordinator in our Randolph Support Services Department.

Qualifications

• Strong verbal and written communication skills and understand the value of good verbal communication skills
• Understanding of inventory management and the flow of orders/items in and out of a warehouse
• Strong organizational/time management skills
• Detail oriented
• Flexibility with others within a department
• Ability to handle multiple tasks simultaneously in an office environment
• Proficient in Windows Office based applications

Skills

• Ability to understand customers’ needs and advocate for them when necessary
• Able execute Problem-solving in a fast-paced environment to resolve customer problems
• Confident at troubleshooting and investigate if you don’t have enough information to answer customer questions or resolve
• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
• Excellent verbal and written communication skills
• Detail oriented with the ability to multitask, manage time, and communicate effectively
• Ability to present a professional response to the customer using both telephone and computer correspondence
• Understanding of Accounts Receivable and Accounts Payables process

Key responsibilities

• Manage a high volume of correspondence with customers via telephone and e-mail to communicate information regarding Warranties, returns, proof of deliveries, copies of invoices and credits.
• Handle customer complaints relating to invoices, shipping issues, warranties, quality, etc.; provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Document all communication with customers regarding changes or additions to orders and credits
• Interact with all areas of the office and warehouse to facilitate the flow of order credits and billing to meet customer requests
• Use internal JD Edwards software system for all processing
• Other tasks as required

Hours 8:30am-5:00pm, Monday – Friday. 40 hours per week.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Randolph, MA 02368: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: One location

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