Job description

Consumer Lending Service Advisor - January 23 Start

$20.00 per hour; Temp to Perm
Hours per Week: 40 hours
Work Schedule: 1st shift including 1 weekend day.

Identify and respond to customer inquiries by actively listening in order to determine their needs. Provide accurate information to customers as it relates to credit decisions based on applications submitted.
Accurately track all calls from applicants/customers and Merchant partner locations utilizing a tracker. All the while identifying and recording all customers' expressions of dissatisfaction in our system of record.
Ensure daily work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Ensure daily work/follow-up work is completed according to policies and procedures and adhere to applicable state and federal requirements.
Adhere to all Call Quality and Operational standards and expectations
Assist with any additional duties required to meet the business line needs.
Qualifications Internal

1-2 years minimum related World class customer service
Able to organize as well as the capability to manage multiple tasks simultaneously
Ability to learn and attain new knowledge and new concepts quickly
Ability to identify and resolve issues efficiently and effectively for customers
Good verbal/written/interpersonal communications
Excellent listening and problem solving skills
Good interpersonal skills with the ability to navigate through difficult situations
Team player

Job Type: Full-time

Pay: $20.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Phoenix, AZ 85012: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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