CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to ensure everyone has what's needed to live and thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Customer Service Coordinator

Being a Customer Service Coordinator at CRST Home Solutions is a great place to begin or re-enter your career pathway journey. If you are looking to build your communication and customer service skills while making money, come work at CRST. Explore what is available to you in the growing and successful field of transportation and logistics. This is the perfect way to familiarize
yourself with what could be a company that provides you a life-long career.

Summary: The position of Customer Service Coordinator – is primarily responsible for processing and tracking in our proprietary system DOLI. This position will also be responsible for ensuring a quality customer experience. We are looking for someone to fill an 11:30 - 9:00 p.m shift.

Essential Job Duties and Responsibilities:

• Provide data entry assistance and document uploading to systems for client communications (IME)
• Update service orders on behalf of servicer requests internally through our DOLI system.
• Will work in the client system IME uploading paperwork, status, and call information.
• Assist with taking inbound calls.
• Receive and respond to inbound telephone calls involving scheduling/rescheduling, order modifications, customer payment processing, customer complaints, and basic inquiries from customers, clients, and servicers.
• Properly document all internal and external systems, maintain a record of all events pertaining to each request.
• Resolves simples and complex problems by clarifying customer complaint, determining route cause of the issue, providing best possible solution, expedited adjustment, follow up for completion.
• Act as a liaison between customers, clients, and servicers.
• Timely communication provided to each internal department to address issues and /or complaints.
• Escalate issues per established procedures
• Consistently meets or exceeds the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
• Required to successfully complete Customer Service training classes and assessment

Competencies:

• To perform the job successfully, an individual should demonstrate the following competencies:
• Customer/Client Focus
• Communication Proficiency
• Time Management
• Attention to Detail
• Teamwork
• Flexibility
• Computer Skills
• Initiative
• Problem Solving/Analysis
• Reliability

Education and Experience:
2 years Customer Service phone experience preferred
GED or HS Diploma

Incentives:
Comprehensive Medical Benefits
401K
Life Insurance
PTO
Career Pathway opportunities
Self-Discovery Program
Paid for training
Did you know?

The pay for this position is $16.20. A final offer amount is dependent on factors including prior relevant experience, knowledge, and location. Typically, selected candidates are hired at a rate between the minimum and midpoint of the range. For roles that are commission or bonus eligible, your recruiter can share more details regarding the specifics for these positions.

CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to providing the best service to our customers and the best work environment for our employees.
We’re family owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation

Our team enjoys the following Perks:

• Parental Leave
• Paid Time off- Starting on Day 1
• Birthday PTO
• Paid Volunteer Day
• Dress for your Day Dress Code
• Paid Holidays

CRST offers a comprehensive benefits package including:

• Major Health, Dental & Vision Insurance
• Accident Insurance
• Critical Illness Insurance
• Pet Insurance
• Legal Assistance Plan
• 401 (K) with Employer Match
• Company Paid Life Insurance

The CRST core values: Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.