Job description

Looking to start to a new career or changing job fields? We are seeking a Customer Service Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Prior positions that do well are: College Student, Bank Tellers, Retail, Customer Service, Inside Sales. (NO INDUSTRY EXPERIENCE NECESSARY)

The ideal candidate will possess a self-motivated work ethic and looking to gain experience in customer service, marketing, and account management.

Responsibilities:

• Handle customer inquiries and part requests.
• Manage a team of customer service employees.
• Hire, train, and develop new staff members.
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor (high energy)
• Excellent written and verbal communication skills

Military Fasteners is a global company and hiring for our Melbourne, Florida office.

The position is Monday through Friday, 8am - 5pm, and weekends off. We have a variety of benefits and a great work environment.

We always promote from within; meaning this is a unique career path with realistic and endless opportunities both domestically and globally. The most talented individuals will always be selected for advancement and new opportunities within the organization.

We will review resumes and schedule interviews in the coming days.

Job Type: Full-time

• Communicate customer service performance objectives to customer service staff
• Provide great customer service to external customer
• Manage customer service department staff
• Log all customer service issues
• Improve customer sales and service
• Managing all customer service staff
• Develop customer service department procedures
• Managing the customer service staff for inbound customer
• Manage customer service performance metrics
• Manage overall customer service operations
• Oversee the customer service team
• Communicate customer service related issues
• Manage customer contact requests from customer feedback data with offsite customer service team
• Managing the customer service department
• Manage the customer service department
• Run the customer service department
• Improve customer service quality results
• Assure quality customer service to all customers
• Resolve customer complaints regarding sales and service
• Growing current customer accounts with high level of customer service

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: One location

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