Job description

We are seeking a Customer Service Representative that is passionate about health care and helping others, to join our company. The ideal candidate has previous experience with customer service as well as a wide range of technical and problem-solving skills. We offer a competitive salary, full training, and a professional working environment.

Responsibilities:

• Interacting face to face live with walk in clients.
• Researching and resolving member questions and issues using multiple online tools and systems.
• Documenting all work including completed tasks and notes in an online CRM tool
• Reviewing and analyzing member paperwork, forms, and activity within multiple online tools and systems.
• Collaborating with internal teams to research and resolve issues for Health Connector members.
• Collaborating with external third-party teams to resolve issues for Health Connector members.
• Answering member questions as needed
• Assist members with the application and enrollment process.
• Assist members in navigating the insurance process by presenting information in a clear and concise manner.
• Assist members process payments, access and/or create member accounts.
• Participate in the quality assurance process and periodic refresher trainings.
• Track and monitor the status for open request using multiple online tools and systems.

Requirements:

• NOT REMOTE- this is an in-person Customer Service Representative role
• Must be fully vaccinated
• 1 year health insurance experience
• 1 Year customer service experience required
• 1 year Microsoft Office experience
• 1 year data entry
• Ability to type minimum 35 WPM
• familiar with Salesforce or AWS
• Communication skills like a pleasant demeanor and ability to work with multiple personalities
• Attention to detail to be able to provide written communication to customers that are free of spelling or grammatical errors
• Patience to be able to stay calm in an intense environment
• Strong computer proficiency (web navigation, typing, MS Office)
• Strong time management skills, attention to detail and organizational skills.
• Adaptability and flexibility to deal with different customers and needs in a short period of time.

Additional skills consider but not required:

• Bilingual- All languages.

Contract position Temp-to-Perm

Job Types: Full-time, Contract

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
VACCINE REQUIRED

Ability to commute/relocate:

• Worcester, MA 01608: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Data entry: 1 year (Required)
• Typing: 1 year (Required)

Work Location: One location

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