Job description
Medical Bill Detectives is currently seeking a Customer Service Representative or CSR to join our team and work from home Remotely
JOB SUMMARY:
- The Customer Service Representative - Handles each account for individual clients to ensure the daily special requests, and all communications are handled in a timely and professional manner.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. All essential functions are subject to reasonable accommodation.
ESSENTIAL FUNCTIONS:
- Process monthly/weekly billing in Great Plains.
- Maintain inventory levels on accounts responsible for adjustments and moves.
- Process daily record.
- Communicate with team about any changes pertaining to processed orders.
- Communicate on a daily basis with clients and freight companies through emails and phone.
- File orders and paperwork pertaining to accounts.
- Run and oversee annual physicals with client and IT.
- Data entry of inbound work orders.
- Develop and maintain relations with clients.
- Coordinate with Manager and department on enhancement requests from clients.
- Coordinate with the team on any special projects.
- Work closely with Sales team and Manager with the onboarding process for new clients.
ADDITIONAL DUTIES:
- Additional duties as assigned.
- Answer phone calls for the sales team.
- Enter information into salesforce for leads.
MINIMUM REQUIREMENTS AND QUALIFICATIONS:
- High School Diploma or Equivalent
- Good organizational skills a plus.
- Excellent customer service skills
- Problem solving skills.
- Knowledge of MS Office, AS/400, Sphere WMS and Internet Outlook.
- Basic PC keyboard knowledge.
- Good phone and email communication a must.
Benefits:
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid On-The-Job Training & Professional Development Programs
- Multiple coverage levels for Medical, Dental, & Vision
- A comprehensive new hire training program designed to help set you up for success: We are willing to train a motivated individual that meets the other requirements of the position!
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
- Traditional 401(k) and Roth 401(k) with Company match
- Flexible Spending Accounts
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
- Closed on Sundays
adamanda.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, adamanda.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, adamanda.ca is the ideal place to find your next job.