EagleView is looking for a quality-focused Customer Support Specialist to join our supportive and fun team. Our Customer Support team answers questions over email, live webchat, and on the phone about general account information, billing and order statuses. Specialists are empowered to resolve almost any of our customer’s concerns with a focus on first call resolution. We focus on training from the beginning, and we give our team members the tools they need to succeed long-term. EagleView is a dynamic, growing company with a tremendous amount of opportunity for motivated employees. Join our Customer Support team and learn our business from the ground up. The sky is the limit!

• Answer inbound calls, emails, and chats from potential customers and existing clients.
• Quickly assess customer issues to provide accurate support.
• Explore and understand customers’ needs and exceed their expectations.
• Complete all required trainings and stay informed about company news and department processes and procedures.
• Maintain a high standard of professionalism with our customers.
• Adhere to department performance goals and production standards.
• Be able to work independently, while knowing how/when to handle or escalate critical customer issues.
• Maintain individual performance relative to traceable metrics, and quality standards in relation to department goals and objectives.
• Other duties as assigned.

• Must be at least 18 years of age.
• High School Diploma or equivalent (GED) is required.
• A minimum of 1 year of Customer Service experience required.
• Able to work in fast-paced environment and easily pivot with changing business needs.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word). Must be computer savvy and able to navigate multiple applications at the same time.
• Able to work under pressure and remain flexible to changing schedules and demands.
• Strong verbal and interpersonal communication skills.
• Must be detail-oriented, organized and able to multi-task.
• Capable of managing challenging customers and building rapport.
• Able to deescalate issues efficiently and appropriately.
• Possess strong problem-solving and analytical skills.
• Able to collaborate with and contribute to a team environment.
• Must be able to work independently with minimal supervision.
• Weekend Availability on Sat & Sun a MUST

Equipment/Hardware needed for role

• Workspace Provision Requirements

• (2) 24" monitors recommended
• USB headset
• Webcam
• External Keyboard (If Preferred)
• External Mouse (If Preferred)

• Smartphone