Job description

The Operations Director is a key business leader who is accountable for managing and execution. Partner with various teams across the organization, including Marketing Services, Sales, Accounting, HR, and Operations to ensure the execution of the company’s eCommerce fulfillment operation growth strategy.

Essential Functions:

eCommerce Fulfillment/ Shipping Strategy & Execution

• Drive the development and execution of a robust eCommerce fulfillment strategy, factoring in industry trends, best practices, competitive strengths/weaknesses, governing policies and regulations to drive continued growth and expansion of eCommerce fulfillment sales and profits.
• Help establish goals and develop action plans aligned to meet or exceed growth targets.
• Achieve targeted sales and profit plans and eCommerce fulfillment KPIs.
• Develop internal eCommerce fulfillment capabilities including technical knowledge, internal processes, analytics, and execution.
• Will lead results and drive organizational learning.
• Evaluate and develop strategies to nurture the positive reputation of our products, brands, and company.

Driving Analytics/Best Practices

• Implement best-practice analytics to fuel insights and actions.
• Utilize analytics to optimize SLA, efficiency, inventory, KPI’s, and growth.
• Develop, measure and report metrics to assess advertising campaign effectiveness. Utilize these insights to measure advertising ROI and evolve advertising strategy.

Education & Experience:

• Bachelor’s degree in Business Management.
• 5 years Managerial/ Director level in eCommerce fulfillment field.
• Strong analytical skills to drive strategy, execution, evaluation.
• Ability to compile and analyze search data and metrics and make decisions to optimize growth
• Excellent managerial skills including delegation and holding team members accountable; training, coaching and developing talent; building culture consistent with a high performing organization.
• Outstanding customer service skills

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• New Castle, DE 19720: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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