Job description

The Regional Manager supplies leadership to their General Managers and is responsible for achieving revenue, order volume, controllable expenses and delivering the people and customer experience in their region. Ensures store operations directives are being properly executed, that stores are adequately staffed, develops talent and builds a pipeline of future leaders. The position analyzes business trends and takes a data-based approach to identify opportunities within the region. The Regional Manager works with the Director of Stores to build and execute market strategies that improve performance. Provides balanced and validated feedback on opportunities in the stores and partners to develop solutions. The position models the Company values in all interactions and decision-making. The Regional Manager demonstrates an understanding of long-term strategies and objectives and effectively communicates the action plan and milestones to direct reports.

Essential Duties and Responsibilities:

• Lead by influencing and empowering General Managers to execute job responsibilities while modeling company values in all action, communication and decision-making.
• Establish clear expectations and accountability.
• Take an active role in direct reports development by assessing performance and providing timely coaching and feedback. Work with direct reports on goal setting, development plans, and regularly follow-up on progress.
• Build region specific talent plans that prepare people for future roles.
• Support change management within the region as the retail organization continues to evolve.
• Ensure the region operates in accordance with company policies, as well as in compliance with federal, state, and local regulations.
• Foster a culture within the region that focuses on improving the customer experience while driving patient loyalty and retention.
• Analyze controllable expenses, labor budgets and identify opportunities to increase contributions.
• Analyze business trends and partner with the Director of Stores to build and implement plans to improve financial performance.
• Champion the implementation of new operations programs and ensure all merchandising direction, customer campaigns, and sales promotions are executed.

Minimum Qualifications:

• Make sound business decisions based on a strong understanding of the company’s business model, strategic goals and relevant policies.
• Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone.
• Leadership Maturity: Serve as a role model for performance and organizational behavior by demonstrating humility, confidence, and courage.
• Leadership Communication: Generate a shared commitment to the organization, building morale and encouraging ownership of mission, goals, and values
• Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships.
• Deliberative Decision Making: Gather, consider, and evaluate all relevant information to make logical conclusions before being moved to action.
• Leading Change: Effectively create a vision for change and engage others to implement the change process.
• Project Management: Effectively leads and manages projects, NSO’s etc.
• Customer Experience: Foster a culture within the region that focuses on improving the customer experience.

Educational Requirements:

• Bachelor’s degree or equivalent work experience
• 5+ years of experience in retail multi-unit management, High Volume Flagship GM’s will be considered

Physical Requirements:

• Prolonged periods of standing and walking throughout the retail space.
• Must be able to travel between stores within their Region and make occasional visits to HQ.
• Must be able to lift up-to 15 pounds at times.

Job Type: Full-time

Pay: $75,000.00 - $100,000.00 per year

Willingness to travel:

• 75% (Required)

Work Location: On the road

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