As a Disney Character Events Casual Temporary (CT) Entertainment Manager, you will support the presentation, management, and oversight of live entertainment offerings, with a focus on Disney Characters, at the Walt Disney World Parks and Resorts as well as off-site.

The Disney Character Events (DCE) Entertainment Manager champions excellence by delivering a high-quality experience for cast, guests and partners, coaches and mentors cast, demonstrates a clear passion for Disney Excellence, Diversity, Disney Heritage and Character Brand Integrity. Adept at crafting and maintaining effective client relationships, the DCE Entertainment Manager communicates professionally with a wide variety of internal divisions and outside groups, educates/assists partners in driving appropriate character events, develops and completes a wide variety of projects, and efficiently leads groups of performers while representing The Walt Disney Company. This is a Seasonal role.

You will report to an Area Manager, Disney Character Events.

You Will:

• Supervise live entertainment special events and lead performers, captains, attendants, and technicians, involved in the DCE special events.
• Coordinate and partner with several other departments, teams and lines of business, while establishing relationships with multiple teams across lines of business.
• Gain a complete understanding of the creative intent and be able to maintain that vision throughout an event/ live show entertainment offering.
• Manage and use resources to coordinate scheduling, and accurate time recording.
• Lead hourly Cast Members, including Cast Members from various Unions.

You Will Have:

• 2 or more years of experience in Disney Character Entertainment or relevant entertainment field
• 2 or more years of professional leadership experience
• Proficiency in basic computer functions vital to operate in a Windows environment and other technologies
• Ability to multi-task, think fast and be creative
• Ability to work with a diverse group of people, including Cast Members from various Unions
• Leadership ability - work closely with and mentor hourly cast members.
• Ability to interface with all levels of management
• Ability to tackle problems under high pressure and maintain a positive attitude.
• Dedication to the Walt Disney Company - values, missions, heritage and Walt Disney World standards in Guest Service
• Strong understanding of and passion for Disney Character Brand Integrity
• Ability to handle complicated situations (i.e. guest recovery situations and third party client issues)
• Proven written and verbal communication skills
• Valid driver’s license
• Schedule availability to include weekends, variable shifts, and holidays

Preferred Qualifications:

• Demonstrated knowledge of the Disney Character Corporate Use Guidelines
• Knowledge of Walt Disney World collective bargaining agreements
• Eligible to participate in the WDW Corporate Credit Card Program
• Proven knowledge and understanding of Company policies and procedures, the Service Trades Council Agreement and WDW Travel and Business policies

Education

• High school degree or equivalent experience
• Bachelor’s Degree in theatre studies, fine arts, or other relevant Degree is preferred.

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