Job description

The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company’s New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.

Your Responsibilities:

• Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
• Ability to handle high volume inbound/outbound calls to potential customers including bilingual calls– verify and document required information to finalize applications for underwriting assessment in a call-center environment.
• Accurately document the information
• Properly document non-contact attempts within the Quality Assurance Database
• Be able to properly explain the application process to potential customers
• Accurately and thoroughly complete additional paperwork when needed
• Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
• Transfer calls to appropriate department as needed
• Successfully meet the minimum expectation for the departmental key performance indicator (K.P.I’s)
• Reliable and predictable attendance of your assigned shift
• Ability to work Full-Time and/or Part-Time based on the specific position for which you're applying

What We’re Looking for:

• 1+ years of work experience in a high volume contact center environment, receptionist role, -OR- a role in which they commonly took calls on a daily basis (Strict Requirement)
• Basic knowledge of Medical terminology required (strict requirement)
• 18 years of age or older
• High School Diploma or equivalent
• Remote Experience Preferred but not required
• Reliable internet connection (Must meet minimum 20 UPLOAD speed and must be a hard wired connection)
• For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home
• Quiet & Professional Workplace
• Basic Computer Knowledge/Skills
• Excellent oral and written communication
• Minimum typing requirement of 30 wpm
• Superior customer service skills required – friendly, efficient, good listener
• Proficient use of the computer, keyboard functions and Microsoft Office
• Ability to multi-task
• Ability to work under pressure
• Excellent organization and time management skills
• Must be detail-oriented
• Must have open availability work schedule

Training:

• 3 weeks long in duration, Monday - Friday 8:00 AM - 4:30 PM CST (does not reflect work schedule)
• 100% Attendance Policy during training (No time off allowed during training - Missing time during training could potentially result in termination)

Schedule:

• Currently hiring for FULL TIME & PART TIME positions
• Hours: TBD (Must have open availability work schedule)

Perks:

• $15.00 per hour (+$1.00 if bilingual in Spanish and able to pass bilingual assessment)
• Eligible for Bonus Metric Pay based on performance:
• Tier 1 - Extra $4/hr (Equating to $19/hr) - Can earn this tier starting from Day 1
• Tier 2 - Extra $6/hr (Equating to $21/hr) - Can earn this tier once they’ve been employed for 7 - 11 months
• Tier 3 - Extra $10/hr (Equating to $25/hr) - Can earn this tier once they’ve been employed for 12+ months
• 3 weeks of Paid Training
• Work From Home
• Equipment Provided
• Employees get paid biweekly

We are currently NOT able to hire candidates residing in the following states:

• Puerto Rico
• California
• Hawaii
• Maine
• New Jersey
• New Mexico
• New York
• North Dakota
• South Dakota
• Vermont
• Washington
• Washington D.C.
• Wyoming

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you applying for Full Time or Part Time?
• What is a good email to send you the next steps?

Experience:

• Insurance verification: 1 year (Required)
• Call center: 1 year (Required)

Work Location: Remote

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