Job description

DELAMAR-Luxury Boutique Hotel in West Hartford, CT, is looking for a Front Desk Agent responsible for providing exceptional customer service. The front desk agent is accountable for processing check-ins/outs and assisting guests with reservations and requests in a friendly, professional, and timely manner while following the highest standards of quality to ensure guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Accountable for processing check-ins and check-outs

2. Creates reservations and processes special requests.

3. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

4. Works as a team player in meeting guests' needs

5. Provides gracious and efficient telephone services

6. Responds to incoming calls and emails promptly and knowledgeably, ensuring accurate information

7. Completes all items on the checklist

8. Communicates the services and amenities of the hotel to guests

9. Prepares room keys for incoming guests

10. Accepts and provides wake-up calls for guests

11. Collaborates effectively with other service departments to effectively manage guest services

12. Listen, apologize with empathy, find a solution, and follow through when resolving guest problems

13. Processes customer credit at check-in/out in accordance with hotel policy

REQUIREMENTS

- Strong customer service and organizational skills

- Team player

- Must be fluent in English and have a good phone voice

- Willing to go the extra step to ensure guest satisfaction

- Excellent computer skills

- Knowledge of Opera is strongly preferred

- Previous hospitality experience required

EDUCATION REQUIREMENTS:

College Degree in Hospitality Preferred High school diploma or GED Required

EXPERIENCE/SKILLS:

1+ year prior guest service experience required. Excellent verbal communication skills are needed. Ability to perform job duties in a fast-paced environment. The candidate will be required to work some mornings, evenings, weekends, and holidays. Schedule flexibility is essential.

Job Type: Full-time

Job Types: Full-time, Part-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Hartford, CT: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel front desk agent: 2 years (Required)

Work Location: One location

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