Job description

The Stevens Equipment Supply Team is a great group of dedicated, committed, highly professional, energetic, and self-motivated teammates. Our Company culture values integrity, trust, excellence, respect for others, teamwork, hard work and fun. We believe our values should be part of our everyday activities. We select employees whom we believe share our values. There is one overall philosophy basic to Stevens, Employees matter here. We understand that we fulfill our mission to provide the most outstanding service possible to our customers when we work as a team. When we work as a well-functioning team our opportunities are limitless.

We have high expectations from those whom we employ to:

· Use your knowledge, skills, ability, and hard work to contribute to our success and work to improve every day

· Show respect and dignity toward your teammates, vendors, and customers.

· Be a spirited team member. Your work must be planned and implemented in collaboration with other departments to make certain the Company does well.

· Provide the highest quality and enthusiastic service to every customer every time.

· Follow our policies and established procedures.

· Enthusiastically embrace new ideas, be punctual and recognize the importance of good attendance.

· Manage and maintain the Company mission, while meeting schedules and budgets.

Job Description

· Professionally manage incoming customer calls, obtaining necessary customer information, and ensuring inquiries are resolved promptly and thoroughly.

· Execute all aspects of the sales function including order entry, purchase orders, payment processing, quotes, and delivery dates.

· Initiate outgoing sales calls to customers with potential sales opportunities.

· Recommend products based on cost, availability or specifications needed.

· Assist will-call customers and retail store counter-sales.

· Provide clear and accurate information to customers on products and services in-person, by email, or phone.

· Daily processing of cash reconciliation as well as other end of day business items.

· Utilize warehouse equipment including manual lifts, reach trucks, and forklifts (requires applicable safety and operational training).

· Accurately pull orders from inventory to fill customer orders and transfers.

· Accurately receive inventory, verifying the contents and counts against packing slips.

· Unload, move and store materials according to manufacturer requirements.

· Assist with physical inventory and cycle counts.

· Prepare freight BOL paperwork and contact freight carriers for pickups.

· Prepare and ship orders via UPS, Speedee, etc.

Experience and Qualifications

· Familiar with the HVAC industry is a plus.

· Safely operate in a warehouse environment.

· Ability to lift, slide and lower packages that typically weigh 25-50lbs and may weigh up to 75lbs.

· Valid driver’s license.

· Strong listening skills and attention to detail.

· Willingness to be trained.

· Experience in using Microsoft Office (Outlook, Word, and Excel) and have the ability to learn how to use our ERP system.

· Solid math and analytical skills.

· High attention to detail and organization skills.

· Ability to establish and maintain positive working relationships with internal and external customers and employees.

· Effective verbal and written communication skills including phone, computer, speaking and listening.

· Ability to plan, problem solve, reason, and prioritize.

· Ability to sit and stand for extended periods of time.

· High School diploma or equivalent.

· Performs other duties as assigned.

Job Type: Full-time

Pay: $44,579.00 - $50,226.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Madison, WI 53718: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you love interacting with and helping assist customers?
• Have you been at a previous employer at least 2 years?

Work Location: One location

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