IT Help Desk

Full Time
Tampa, FL
Posted
Job description
Description:
BayCare is currently in search of our newest Technical Support Analyst (Service Desk) who is passionate about providing outstanding customer service to our community. We are looking for an individual seeking a career opportunity with one of the largest employers within the Tampa Bay area. This position will be Hybrid on-site AND remote.

The Technical Support Analyst provides support to BayCare's IS customers for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity.

Responsibilities:

  • Provide excellent and timely technical support and troubleshooting for systems.
  • May coordinate with other teams or departments to resolve customer incidents and fulfill user requests.
  • Maintains department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions.
  • Performs other duties as assigned.
  • High School/GED is acceptable with 3 years of experience in an Application Support role or A Certification.

Please apply if you are looking for a career opportunity, the chance to be part of an amazing team, and a great place to work!

BayCare offers a competitive total reward package including:

  • Benefits (Health, Dental, Vision)
  • Paid time off
  • Tuition reimbursement
  • 401k match and additional yearly contribution
  • Yearly performance appraisals and team award bonus
  • Community discounts and more
  • AND the chance to be part of an amazing team and a great place to work!



Qualifications:

Education

Required
Bachelor's
Information Systems

Or
Bachelor's
Computer Science

Or
High School or Equivalent



Experience

Required
3 years
Related experience in lieu of Bachelor's

Or
Reference summary for details



Specific Skills

Required
Customer service skills

Required
Critical thinking skills

Required
Written and verbal communication skills

Required
Work with a team

Required
Interpersonal skills

Required
Computer skills appropriate to position

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