Chromalloy has expanded from a gas turbine parts repair business into an OEM supplier of production parts and advanced repairs and services for gas turbines used in aviation and power applications. Chromalloy serves the airline, military, marine and energy segments with a broad range of services at locations around the globe.

The IT Analyst reports to the Regional IT Manager – West US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner ensures maximum access to and implementation of technology services and resources.

Primary Accountabilities:

• Build strong relationships with end users and provide Tier 1 customer service.
• Provide technical assistance and support related to computer systems, software, and hardware
• Implements, installs, configures, monitors, troubleshoots, and evaluates existing and new Microsoft Windows operating systems.
• Resolve help desk tickets as assigned
• Involved in diagnosing and correcting system related failures and performing system management activities; determines logical solutions to complex system administration and application problems.
• Management of Active Directory and O365 users, computers, and mailboxes.
• Maintain, install, and troubleshoot network components and peripherals; copiers, printers, workstation terminals, Cisco switches, VOIP phones, VPN Networks
• Support administration of Citrix, EMC, and VMware environment
• Determine users’ technical needs and provide them with appropriate solutions
• Maximizes network and systems performance through monitoring tools
• Maintain documentation of technical maintenance procedures
• Regularly confers with members of the IT Team and users regarding current and prospective system changes and future needs.
• Performs any other related duties as assigned by IT Management or business leadership.

Technical Skillset:

Desktop/Laptop: Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging (MDT/WDS)

Microsoft Stack: Active Directory, Office 365, Powershell, Windows

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Education and Experience:

• A minimum 1+ years related experience and/or training.
• Experience in building, upgrading, and repairing PCs and laptops.
• Experience in Active Directory, writing GPO’s and PowerShell Scripting.
• Ability to work independently and with a team.
• Ability to establish and maintain effective working relationships with remote and onsite users.
• Ability to effectively explain complex technical concepts to both technical and non-technical staff.
• Excellent interpersonal skills, including oral and written communication.
• Demonstrated analytical and problem-solving skills; detail orientated with high appreciation for excellence and quality.
• PLUS - Experience in writing system documentation, system specifications / requirements and training materials.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is frequently required to sit; the employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet in office areas. The employee will be occasionally exposed to loud noise when in the manufacturing environment.

Limitless Opportunities

Chromalloy offers challenging assignments, great teams, development and training, and exciting opportunities to enhance your skills, abilities and knowledge.

Chromalloy maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. Please note that depending on the specific position, you may be required to pass additional medical tests, background checks, and/or other requirements.

Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Sexual harassment, or any other kind of harassment, will not be tolerated. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.