WHAT YOU'LL DO

As a Lead Knowledge Analyst (LKA) within BCG's Tech and Digital Advantage Practice Area you will collaborate and partner in a growing global team, providing functional and insights on the Next Gen Customer Relationship Management (CRM) offer. You will work together with case and proposal teams to provide knowledge assets, analysis and expert advisory. You’ll serve as a thought partner and content expert to case teams and topic/sector leaders, helping structure and solve complex issues.

Additionally, as an LKA you will drive development of intellectual property and knowledge assets to support the Next Gen CRM business, serving as an active contributor to commercialization efforts, whilst working with business leaders to drive proposals & go-to-market efforts. As an LKA, you may line manage a team of junior colleagues, taking responsibility for their goal setting, ongoing feedback and career development support.

Next Gen CRM is BCG’s holistic approach to help our clients build platforms that combine smart business layer, data layer and core layer. We define CRM and other platforms from business ambition framing to delivery orchestration. We help our clients navigate the complexity of the ecosystem by offering independent advice. We enable our clients, helping them build the capability to own their core and create sustainable performance.

YOU'RE GOOD AT

• 
  Solving complex client problems through functional CRM expertise
• Building industry perspectives on Next Gen CRM and reusable assets (e.g., methods, tools) based on different client needs
• Communicating with senior stakeholders, demonstrating the ability to engage your audience effectively
• Managing a portfolio of projects, with strong awareness of business priorities and commercial impact
• Training, coaching, and mentoring junior team members
• Working in an ever changing and complex environment, and comfortable with ambiguity and navigating a fast-paced environment

YOU BRING (EXPERIENCE & QUALIFICATIONS)

• 
  6-10+ years of experience in CRM transformations
• 3+ years consulting experience with a focus on CRM projects is a plus
• Strong business understanding of CRM transformations and processes
• Experience with Salesforce is a plus
• Bachelor's Degree required (advanced degree preferred)
• Fluency in English
• Outstanding interpersonal and communication skills to interact with internal and external stakeholder while working in a global collaborative team environment

YOU'LL WORK WITH

Our knowledge and research specialists collaborate with global colleagues across BCG to bring expertise and capabilities to the service of our clients. Our team is made up of a diverse pool of knowledge and research positions that allow us to pursue exciting, innovative research careers.

ADDITIONAL INFORMATION

The Knowledge Team (KT) is a group of functional and/or industry experts leveraging deep domain knowledge to enable insight for case teams and clients. KT members are affiliated to BCG Practice Areas, plugged into the strategic agenda and building and deploying leading edge IP data tools/assets to deliver insight.

BCG's Knowledge Team members have the opportunity to be staffed on cases and help co-create insights with case teams and clients through expert perspectives on industry trends, delivery of proprietary data or tools in a particular function and complex research and analysis of market information. KT members also support the PA’s business development and proposals and help to organize and codify the knowledge that enables BCG to deliver superior business value for its clients.