Job description
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Manager, Client Development:
We are looking for a Manager, Client Development who is passionate about providing the highest standards of service to support and elevate the client journey in our Boutique. The Manager, Client Development will be a brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will play a crucial role in driving the service culture and business, coaching and managing a diverse team, and equipping the Boutique Leadership Team with critical business knowledge.
Position Responsibilities:
- Through spending time on the selling floor, coach and always inspire team to deliver an elevated client experience for all clients
- Orchestrate a seamless client experience by monitoring traffic flow, client appointments and fashion advisor availability throughout the day
- Support queue management, including greeting clients warmly, sharing relevant information regarding health and safety protocols and leveraging tools and processes to manage wait times and appointments
- Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork
- Provide initial and frequent ongoing training and development for all team members, including CHANEL savoir faire, product details, launch of new tools or procedures and service delivery
- Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events
You Are Energized By:
- Fostering a meaningful client experience centered around inclusion and connection
- People leadership and development
- Building collaborative partnerships and relationships
- Being comfortable in the middle of complexity and ambiguity
- Multi-tasking within projects in a dynamic, fast paced environment
- Turning difficult situations into positive memories
- The history and heritage of The House of CHANEL
- Creativity and innovation by testing, learning and taking new risks
Position Requirements:
- Minimum 5 years of related experience
- Bachelor’s degree (preferred)
- Intermediate Excel skills and high level of comfort using app-based tools
- Ability to lift 15 lb.
- A flexible schedule with the ability to work late nights, weekends and some holidays
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