Job description
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for
commercial and personal insurance customers. It includes one of the world’s most far reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
Purpose of the Role:
To handle Marine Cargo portfolio claims from coverage enquiry through legal liability assessment and quantum analysis, to timely and accurate resolution, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. Provide a high standard of customer service and adherence to legal and regulatory requirements.
Duties and Responsibilities
1. Functional Responsibilities
- Managing key claims handling enquiry; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.
- Broader internal / external stakeholder communication where required
- Strive for continuous improvement on claim file handling with feedback to management
2. Accountabilities
- Timely, accurate and customer focused claim resolution
- Accurate and consistent policy interpretation
What we’re looking for:
Leadership Skills
- Demonstrate strong communication skills, both written & verbal
- Time management – ability to manage & prioritize workload and diary management.
- Ability to contribute effectively within a team environment.
- Ability to work with claims stakeholders to effectively direct claims strategy
Technical Skills and Expertise
- Experience in Marine Cargo claim handling and/or similar field
- Policy language skills enabling accurate and consistent policy wording interpretation
- Some experience in negotiation and mediation.
- Ability to effectively follow up on recommendations from technical claims audits and continuous claim handling
For positions based in New York City, the base salary range is $61,000-$94,000. For positions based in Jersey City, NJ, the base salary range is $64,000-$88,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here:
AIG Benefits Guide
#LIHB1
#New Jersey
#New York
A look at our Benefits
We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing.
We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
candidatecare@aig.com
. Reasonable accommodations will be determined on a case-by-case basis.
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