Job description
PRIMARY ACCOUNTABILITY:
The primary purpose of the Medical Assistant position is to work collaboratively as an active member of the interdisciplinary team to provide patient centered care across the continuum. In this role the goals include to provide an excellent patient experience, high quality outcomes, and improved productivity for the team.
SPECIFIC RESPONSIBILITIES:
- Participate in daily huddles with patient care team(s)
- Prepare patient charts for providers
- Review patient registries and identify preventative care due for patient
- Assist in preventive care outreach initiatives
- Obtain vitals
- Assist in obtaining medical records
- Perform screening procedures as indicated
- Prepare patients for exams and assist providers during exams
- Prepare sterile fields
- Perform phlebotomy, clia waived lab tests, and process specimens
- Prepare and administer medications and vaccines, including intramuscular and intradermal injections as directed by provider
- Serve as a preceptor for new staff
- Provide occasional coverage support for other MAHEC ambulatory offices
- Assist in administrative duties as needed, including handling calls
- Participates in process improvement of new and existing workflows
- Actively embraces and supports divisional and organizational initiatives
- Supports pop-up vaccine and testing community events
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Certified Medical Assistant may perform.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge and experience documenting patient care in an electronic health record
- Phlebotomy experience for patients of all ages
COMPETENCIES:
- Integrity– You instill trust through your own actions and follow through on commitments. You demonstrate a high standard of ethics and treat others fairly and consistently.
- Team Engagement – You create a climate in which others want to do their best and feel personally invested. You engage in shared decision‐making and invite input from team members. You convey trust in people’s competence to do their jobs and recognize great performance. You trust others by delegating responsibilities based on their strengths. You promote others to take initiative.
- Collaboration – You foster commitment, team spirit and trust. You consistently develop and sustain collaborative working relationships, including across functions and departments. You foster an inclusive culture of respect for individual and cultural differences.
- Resilience and Adaptability – You deal effectively with pressure, competing demands, and interruptions while maintaining focus and optimism under adversity. You are open to change and new information, adapting rapidly in response to changing conditions and unexpected difficulties. You solicit and act on feedback, learning from experience.
- Service Delivery – You place patients and colleagues at the center of your priorities. You possess a high sense of urgency and ownership in solving problems. You look for and identify opportunities to enhance the level of service you and your team provide to others.
- Quality and Process Improvement – You drive for continuous improvement. You work with your team to identify ways to streamline and improve efficiency of work and service delivery. You ensure that defined processes, quality standards, and best practices are adopted swiftly and updated regularly.
EDUCATION and/or EXPERIENCE:
- Certification as a Medical Assistant through AAMA, AMT, NHA, NCCT. NHA candidates must have completed a one (1) to two (2) year diploma or degree program or have two (2) years of prior clinical experience.
- One (1) to two (2) years of medical assisting experience in a primary care ambulatory setting preferred.
REQUIRED LICENSES:
- Medical Assistant Certification
- Current CPR certification
FOREIGN LANGUAGE SKILLS:
Ability to speak Spanish strongly preferred.
SCHEDULE:
Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
REPORTING RELATIONSHIP:
Reports to RN Clinical Manager
Throughout the COVID-19 pandemic, MAHEC has worked tirelessly to promote evidence-based practices across our entire organization. With this in mind, all MAHEC employees and learners will be required to receive the COVID-19 vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to
AskTalent@mahec.net
for support in your job search process. You could be the talent we are seeking for this or other opportunities.
MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina. We offer excellent benefits and are committed to creating a diverse, inclusive, and equitable workplace.
Starting wage for this position is $19.47/hour and offer is based on experience, educational requirements and internal team equity.
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