At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Merchant Call Center Sales Associate for the Wells Fargo Merchant Services Sales Call Center.

Learn more about the career areas and lines of business at wellsfargojobs.com.

Job Role includes:

• Providing a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions.
• Educate business customers on processing compliance and security solutions to securely accept electronic payments.
• Role focuses on prospective customers using pre-established leads or leads generated through various channels.
• Assesses profiles and analyzes merchant's needs, creating customized proposals and effectively managing relationships from origination through activation.
• Partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business.
• Responsible for telephone support to customers and prospects that are contacting Merchant Services Call Center.
• Addresses client needs by following established protocols to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry.
• Assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries.
• Support all inbound calls from customers and prospects.

Required Qualifications, US:

• 6+ months of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Call center sales experience strong desired.
• Financial services experience strongly desired.
• Merchant services experience strongly desired, but not required.
• Experience identifying customer needs and advanced problem solving.
• Excellent verbal and written communication skills Basic knowledge and understanding of financial products and services.
• Experience with sales lead management CRM systems (Sales Force/MS Dynamics)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information Basic Microsoft Office skills.
• Experience identifying customer needs and advanced problem solving.
• Ability to quickly maneuver and re-prioritize work.
• Ability to be flexible and adjust plans quickly to meet changing business needs.
• Ability to quickly learn business operations and process.
• Experience managing a pipeline of work from assignment to completion.
• Sales pipeline management experience.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• Ability to gather documents for proper processing.
• Knowledge and understanding of organization policies and procedures.
• Educational college certification or degree strongly desired.

Posting location:

• 1150 W Washington St. Tempe, AZ 85281

Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. This allows our team to collaborate as needed for training, team meetings, or other business as needed.

Bonus:

• May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards.

Work schedule:

• Monday - Friday, 10am - 7pm. MST

**Job posting may come down early due to volume of applicants**

Preferred locations listed above. Other locations within the Wells Fargo footprint may be considered. Relocation assistance is not available for this position

Salary range is determined by location of the job. May be considered for a discretionary bonus.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.