Job description

Job Summary:

We are looking for a motivated self-starter to join our team in an administrative role to improve operations at our current therapy center located in Manassas, VA.

Our team members are expected to ensure our high-quality standards are met, and foster an exceptional work environment. The right candidate will have strong attention to detail, in addition to being professional, energetic, organized, and driven. You don't mind wearing different hats and take the initiative to get things done. We will train you on the specific job responsibilities, although the right fit will quickly and easily pick up responsibilities and manage them on their own. We are looking for a self motivated and talented person who wants to be part of an elite, fast growing organization.

What Your Day-to-Day Will Look Like:

• Supporting and understanding Center Operations functions, and working to increase productivity and efficiency

Center Operations functions are as follows:

• Managing communication with the parents and families enrolled in our program
• Creating weekly employee schedules
• Open and close the center
• Assisting with onboarding new clients and hosting center tours
• Posting job posts, assisting with recruiting new employees
• Assisting with the onboarding of new employees
• Answering company phone and redirecting calls, taking messages
• Managing company voicemails/returning calls
• Validating the accuracy of center schedules
• Document management, both for clients and employees (Scan documents and file appropriately).
• Communicating with the HR team and Director of Operations regarding any staffing needs
• Maintaining and recognizing staff birthdays
• Organizing team-building events
• Schedule and manage maintenance contractors (e.g. HVAC, cleaning services, pest control, plumber, etc).
• Collecting daily co-pays
• Communicating with billing team regarding late fees and cancellation fees
• Overseeing the cleanliness, maintenance and integrity of center
• Device management
• Monthly Calendar
• Updating bulletin boards
• Seasonal Decorating
• Maintain client waitlist
• Maintain employee roster
• Maintain client roster
• Daily health checks
• Refill soap,toilet paper, paper towels, etc.
• Provide staff breaks as needed
• Answer front door, greet guests
• Communicating with Director of Operations regarding any staff grievances

Who You Are & What You Bring:

• Our ideal candidate is an energetic, outgoing person who can inspire staff on both good and bad days.
• You are comfortable wearing different hats!
• Detail oriented and a meticulous note taker.
• You are compassionate (we work with families who have children with developmental delays. You take pride in excellent customer service and patient experience).
• You have strong and fluent written and oral communication skills. This should shine through in your cover letter - show us your style and professionalism.
• You like to work hard and aren't just collecting a paycheck and letting the time pass. Excellent performance and building something special are what you find most fulfilling in life. If you have a project on your plate, you won't stop because it's 5pm.
• You are self-motivated and want to move up and grow with our ever-expanding company.
• You are level-headed and naturally approachable. A charismatic leader who can inspire staff on good and bad days. Always a team player - you push those around you to excel.
• You understand health insurance and health insurance jargon
• Must submit to a federal and state background check

You Will Be A Great Fit If You Have:

• Strong organizational skills
• Strong leadership and management qualities
• Excellent written and oral communication skills
• A professional, self-motivated, and solution-oriented mindset
• Ability to implement creative solutions to issues that arise
• Ability to collaborate with a wide variety of professionals and build trusting relationships
• Ability to manage multiple projects and priorities simultaneously
• Close attention to detail and an eye for consistency
• Flexibility in a changing day-to-day schedule

Physical Requirements:

• Ability to sit, stand, and use a computer for periods of time
• Ability to bend, reach, and grasp objects
• Ability to lift up to 30 pounds

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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