The Outlets Manager will be responsible for managing the day-to-day operation of our lobby bar and market to ensure seamless service in our outlets creating exceptional experiences for our guests and colleagues.

Responsibilities Include:

• Manages the lobby bar and market
• Works closely with other hotel departments
• Responsible for short and long-term planning
• Ensure effective hiring, training, development, promotion and continuous reinforcement
• Lead and coach the team towards achieving exceptional guest service and colleague satisfaction results
• Full understanding of colleague engagement
• Responsible for maintaining high energy, positive, professional appearance
• Set and follow Health and Safety standards
• Attend meetings as required
• Serve as a role model for all colleagues

• Requires full flexibility, ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge, including a working knowledge of point of sale systems
• Candidates should be extremely detail-oriented and organized
• Candidates should possess proven leadership skills
• Strong food and beverage knowledge
• Beverage knowledge must include wine, spirits and beer
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and effective in providing exceptional customer service