Job description

This is an excellent opportunity to work at one of the leading technology companies in the world!

• Description:

· Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.

· Provide Quotation of outsource prices to customers via Sales system.

· Manage daily prioritization of Customer’s orders and communicate status.

· Answer daily queries of customers and manage escalations.

· Process Customer’s new requests and ensure work is managed in a timely manner by:

· Triggering release of Service Orders to our suppliers for Outsource work

· Partner with logistics to physically verify the units are progressing per the process

· Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment

· Verify physical receipt or validate other physical processing steps for outsourced work

· Update internal system notes for individual jobs with accuracy and clarity.

· To follow quality procedures to log certificates onto the internal system for auditing purpose.

· Outsource Service Support and Procurement Coordinator will work on-site at our Nashua, New Hampshire US facility within Global Services Organization five days per week (M-F).

· Support Outsource on-site duties on a day-to-day basis with prompt support including:

· Quality processing for calibrated assets

· Physical Inspection of Assets post calibration

· Review measurement reports and compare to appropriate online tools

· Assure data is accurate and engage technicians as needed

· Sticker units with calibration sticker and calibration void stickers as appropriate

· Pair unit with correct certificate and data

· Use customer guide when appropriate for processing assets

· Daily updates in shared Excel spread sheet for priority customer

· General purchasing responsibilities may also include trigger and/or generation of requisitions, purchase orders and overall scheduling. Review of supplier quotes, order confirmation status to ensure orders are on-time and meeting customer required dates.

· Utilize tools to activate request Work Orders for 3rd party (Multi-vendor) supplier

· Trigger Request for Quotes

· Generate Service Request Form (SRF)

· Coordinate SRF and Quote, verify all data and submit to supplier

· Email Supplier for updates

· Inform teams as needed with updates

· Record all information in appropriate tools

· Generate internal procurement requests for multiple support teams

· Submit internal purchase requests for multiple teams as needed

· Follow all guidelines for purchases as per policy

· Support any procurement outsource contract staff as needed, including but not limited to, open order reports, supplier confirmation, on-time delivery, expediting, etc.

• Requirements:

Onsite position 5 days/week

Day shift hours: can be flexible on start time

Skillset required: Data Entry, MS Office, Excellent Communication Skills, Phone skills, lifting 50 lbs.

Please note: Pay is very competitive, and benefits include retirement plan and paid sick leave; however, medical coverage and other PTO are not currently offered.

Job Type: Contract

Pay: $23.00 - $27.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Nashua, NH 03063: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you either a U.S. citizen or a lawful permanent resident ('green card' holder) of the United States?

Work Location: One location

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