Job description

We're Topaz Labs, an AI tech company that builds one-click image and video quality software with deep learning. Over 1M photographers and designers trust us with their work, including on teams at Apple, Netflix, NASA, and more. We've processed over 1 billion images, achieved 1000% revenue growth in the last 4 years, and we're only getting started.

We're looking for a smart and motivated Product Specialist to:

1. Help customers succeed with either Topaz Photo AI or Topaz Video AI through answering questions and creating tutorials, videos, other documentation.
2. Proactively identify opportunities to improve the customer experience, and own the process of implementing them.

This is a true cross-functional role that will give you a masterclass in how a world-class team builds a high-growth tech product. Depending on how well you do, this role will naturally grow into a higher-leverage role in product, marketing, or customer operations.

About us

• Rocketship growth and opportunity for impact ($3M $35M revenue in four years)
• Over 1 million customers (including companies like Apple, NASA, Netflix) have used us for over 1 billion photos. Our tech has been covered by Fast Company, The Verge, Engadget, Mashable, BBC, and more
• World-class team that executes quickly, obsesses about the customer experience, and promotes from within
• Profitable company with infinite runway

About you

• You have excellent writing
• You think from first principles and focus on the core issues
• You have an unusually strong work ethic
• You enjoy and have a good understanding of photography, videography, or graphics design
• Strongly preferred: you've read Delivering Happiness, Made to Stick, or Setting the Table

The top "soft skills" we're looking for are a strong work ethic, systems-level thinking, and strong desire to make an impact. This is a pretty unique role for someone who wants to learn from the firehose of what it takes to build a high-growth tech company, and rapidly grow in responsibility and ownership.

We offer strong base salary plus significant ownership that scales with the company's growth. We also offer 100% covered medical/dental/vision for employees, 15 days annual PTO plus holidays, and 401k matching. This is a full-time onsite role in Dallas, TX, and we will ask you to relocate if you're not in the area.

Job Type: Full-time

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