Job description

At American Equity Investment Life Holding Company, we think of ourselves as The Financial Dignity Company. Our policyholders work with independent agents, banks and broker-dealers through our wholly-owned operating subsidiaries, to choose one of our leading annuity products best suited for their personal needs to create financial dignity in retirement. We remain steadfast in our commitment to quality products, excellent customer service, integrity, safety and delivering on our promises to our policyholders. Our success comes from hiring people who embody the beliefs that drive our unique, energetic, fast-paced and caring culture of collaboration, ownership and innovation.

We currently fund over half a million retirements nationwide, and have been headquartered in West Des Moines, Iowa, for over twenty-five years, with satellite offices slated to open in 2022 in Charlotte, NC, and New York, NY. We are a NYSE-listed company and maintain an “excellent” rating from AM Best. Our company has over $57 billion in assets, 26,000 active agents and over 800 employees.

GENERAL PURPOSE OF THE JOB:

The Quality Assurance Analyst I plans and conducts a wide range of quality control tests and analysis to ensure all application products and services meet organizational standards and end-user requirements. This includes performing test planning, test design and test execution. In addition to QA responsibilities, the Analyst also executes various administration and support items.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Administration Items

• Provides weekly status reports of ongoing and future projects.
• Completes assigned tasks in JIRA.

Testing Items

• Tests projects requiring the least complex knowledge and experience such as website link changes, add new columns to existing SQL reports.
• May support more senior analysts with testing on more complex projects.
• Analyzes and reviews requirements and technical work products.
• Defines test plan and results.
• Designs test scenarios, scripts and data and executes manual or automated scripts.
• Validates test results and records and researches defects.
• Prioritizes, defines and manages defect reporting and resolution.
• Utilizes qTest and qTest eXplorer tools to document tests, execute them and log. Defects.

Support Items

• May assist user departments with basic questions regarding projects supported.
• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES:

Direct Reports: 0

General Description of Indirect Reports (2 and 3-downs): 0

EDUCATION AND/OR EXPERIENCE:

• High School degree or G.E.D.; plus a minimum of 4 years of related experience; or equivalent combination of education and/or experience.
• Associates degree preferred.
• Insurance Industry experience working with annuity principles and products along with related federal and state laws.

CERTIFICATES, LICENSES, PROFESSIONAL DESIGNATIONS:

N/A

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong customer service orientation.
• Effective verbal and written communication skills with the ability to effectively present information and respond to questions.
• Mathematical skills and strong attention to detail.
• Ability to analyze and synthesize complex information.
• Proficient in the use of Microsoft applications and other software such as LifePRO.
• Good business acumen with the ability to understand business implications of work.
• Ability to work effectively in team environment.
• Takes initiative with ability to follow-through.
• Ability to be professional and adaptable in a wide variety of situations.
• Ability to work cooperatively and successfully with employees, customers, and other outside third parties.
• Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.
• Strong problem-solving skills with the ability to define problems, collect data, establish facts and draw valid conclusions in a timely manner on problems involving several concrete variables in standardized situations.
• Ability to read and interpret documents and manuals.

No travel is required for this position.

Job Type: Full-time

Pay: $48,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus pay
• Yearly pay

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Explain your experience with quality assurance testing platforms, such as qTest and Jira.
• What are your salary requirements?

Work Location: Remote

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