Job description
Overview:
Remote Patient Collections Specialist Needed. Apply today!!
The position of Remote Patient Collections Specialist is responsible for the full cycle pursuit of investigating and resolving open invoices and credits related to patient responsibility encounters. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable.
Eyecare Services Partners selects best-in-class Ophthalmic and Optometric practices that are focused on essential eye health issues. Our practice groups excel in the utilization of advanced technology and processes to provide safe and optimal outcomes for our practices. ESP and our associated practices represent a community of dedicated leaders, compassionate providers and surgeons, plus highly skilled clinical teams supporting communities and their eye care needs.
**** Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work. Responsibilities:
Remote Patient Collections Specialist Needed. Apply today!!
The position of Remote Patient Collections Specialist is responsible for the full cycle pursuit of investigating and resolving open invoices and credits related to patient responsibility encounters. This position will conduct extensive research in multiple software platforms to resolve outstanding balances in accounts receivable.
Eyecare Services Partners selects best-in-class Ophthalmic and Optometric practices that are focused on essential eye health issues. Our practice groups excel in the utilization of advanced technology and processes to provide safe and optimal outcomes for our practices. ESP and our associated practices represent a community of dedicated leaders, compassionate providers and surgeons, plus highly skilled clinical teams supporting communities and their eye care needs.
**** Eyecare Services Partners will now only consider candidates who can verify prior to hire that they either have been fully vaccinated against the Covid 19 virus or have started the vaccine process by having their initial dose before starting in their new position and are committed to completing that process within 30 days of starting work.
Responsibilities
- Identify and prioritize outstanding balances based on aging buckets assigned for collections
- Research and resolve open invoices and credits by utilizing company software and tools
- Recognize and communicate trends in problematic accounts related to payers or specific patient accounts to management
- Work all monthly-predetermined balances through adjudication and resolution for the patient portion
- Document all efforts to resolve balances utilizing designated software and reports
- Build and maintain effective relationships with team members and representatives of commercial and state payers relevant to your open balances
- Review patient statement count, utilize collection letters, and or additional efforts as needed related to software, and documentation to patient account for collection
- Promptly reply to inquiries made by employees regarding your assignments
- Handle incoming inquires by phone, email, or task from patients and/or practice staff regarding patient balances due
- Research accounts as needed to ensure balances are correct
- Obtain, enter and bill insurance payers as needed with information supplied during interactions with patients and/or practice staff
- Research accounts with credit balances; initiate refund requests for accurate credit balances per company guidelines
- Review statement reports for accuracy of balances and identify accounts needing escalated collection action
Experience and Skills
- High school diploma is required
- Undergraduate degree preferred
- Revenue cycle/cash posting experience preferred
- Customer service experience required
- Experience in NextGen is preferred
- Analytical problem solving skills
- Strong attention to detail
- The ability to read and understand an EOB, (ex. allowable, disallowable)
- Effectively manage multiple priorities
- Proficient computer skills including experience with Microsoft Excel and the internet
- Effective communication with peers, managers, and all individuals affiliated with the company
- Ability to work well in a team environment
- Deadline driven
In Turn We Will Provide:
- Benefits to full time team members that include. comprehensive medical, dental and optical coverage, 401K and short and long term disability.
- Company paid life insurance.
- Paid holidays and generous paid time off.
- Paid parking.
- Team oriented working environment where you are heard and respected.
- Clear career ladder opportunities.
- Pay rate starting at $20.00/hr.
#ESP2
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