Job description

Research Program Manger - PLM235191

Research Program Managers build and scale global research programs to strengthen the impact of our research teams. We drive efficiency, cultivate relationships, increase knowledge sharing, and build capacity within our organization to enable Researchers to do their most impactful work. In this role, you will define, establish, and maintain global operational and team-wide programs as well as create, manage, and scale processes to support the growing team. You'll utilize a full range of organizational and interpersonal skills to help our talented team operate at their highest and most effective level.

The ideal candidate is entrepreneurial, comfortable navigating ambiguous situations, able to facilitate our teams' best work by managing short- and long-term projects and initiatives, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. This role requires project and program management experience and broad knowledge of research's impact on product design and development. Communication skills, stakeholder management, the ability to manage complex logistics, and an organized approach are mandatory.

Responsibilities
- Define and manage strategic initiatives that improve team efficiency and impact, establishing operational systems and outcomes
- Proactively identify and partner with stakeholders on internal processes, templates, and guidelines to improve team optimization and documentation
- Partner with team leadership on establishing effective team communication, information distribution, and cross-team collaboration
- Proactively manage expectations: define clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered
- Support research planning and allocation by helping track, align and forecast team budget
- Manage relationships with cross-functional partners, such as Design, Legal, and Policy
- Support and execute special team projects that build culture and drive clarity of purpose
- Provide flexible approaches that meet team needs, including the ability to move fast and make progress or navigate blocks quickly
- Serve as a link to the Global Research Ops team, leveraging new processes or best practices when relevant and collaborating on programs specific to the team’s needs
- Facilitate relationships between teams, move initiatives forward, find resources, escalate and raise concerns to appropriate owners early and resolve open issues that prevent progress

Minimum Qualifications
- 8+ years of relevant experience as a project or program manager
- Experience with establishing programs and leading them end-to-end while scaling for growth
- Experience building relationships with peers and senior stakeholders and collaborating with cross-functional teams across multiple locations
- Experience communicating with data to drive change
- Track record of operating independently and taking initiative, embracing ambiguity, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner
- Experience being successful in a dynamic, fast-paced environment that requires independent time management, task prioritization, flexibility, and experience identifying problems and proactively work towards solutions
- Communication skills for interacting with and influencing researchers, cross functional stakeholders, senior management, and external partners with the experience adapting communication style to suit different audiences
- Experience articulating a vision that inspires researchers and leadership

Preferred Qualifications
- Experience working directly with UX researchers, product designers, and/or content strategists
- Experience working in vendor management
- Experience coordinating and facilitating team meetings (scheduling, planning content, presenting)

Job Type: Contract

Salary: $90.00 - $110.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Current Location ?

Experience:

• Program management: 4 years (Preferred)
• User research: 4 years (Preferred)
• Vendor management: 1 year (Preferred)

Work Location: Remote

Speak with the employer
+91 9729196946

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