Job description

We’re expanding our ONSITE TEAM in Miramar and looking for passionate and talented individuals to join our Roadside Assistance Program! If you’re empathetic, enjoy helping others, and can work well under pressure, this could be the opportunity you are looking for! Every day you can help someone in an unfortunate situation and be the hero to save their day! This role starts Monday, December 12th, 2022. Get your first paycheck just in time for Christmas!!

** THIS IS AN ONSITE (IN-PERSON) POSITION **

Join our team to find out why we were voted “Best Place to Work in South FL” by the Sun Sentinel for the 2nd year in a row AND “Best & Brightest Place to work in 2022”

Location:

3700 Lakeside Drive

Miramar, FL 33027

5th Floor

* Morning & Afternoon schedules available! *

* Must be able to work one day of the weekend, Saturday OR Sunday *

Salary: $15/hour base pay plus performance pay

Training Pay: 1 week @ $12/hr hour (1 week ONLY)

Training Schedule: Monday 12/12 through Friday 12/16 - 9:00am to 6:00pm

Responsibilities:

• Strong desire to be helpful and take ownership to resolve customer situations
• Utilize provided software tool to research inquiries and document customer interactions
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work every day
• Proven record of great attendance and demonstrated skills as a team player
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.
• Come GROW with us! Most of our Managers started as represemtatives just like you!

Qualifications:

• Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
• Ability to explain complex, step-by-step processes to customers over the phone
• Prior customer service/troubleshooting experience preferred
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Must be able to communicate effectively with customers, management, and co-workers

The compensation package for this position includes a $15/hr base salary and the opportunity for hourly increases based on performance and tenure. After 60 days of employment, you will qualify for a comprehensive benefits package which includes medical, dental, vision and Personal Time Off. After 6 months of employment, you will qualify to opt into the following benefits: short/long term disability, life insurance, and our matching 401K plan.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Pembroke Pines, FL: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Work Location: One location

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