Job description
Are you looking to grow as a supervisor? Do you have experience working in a busy office environment? Wolter, Inc., one of southeastern Wisconsin’s fastest growing privately owned companies and a BizTimes 2022 Future 50 Winner, is looking for a Service Department Office Supervisor to join our growing team! This position is based out of our Brookfield, WI corporate headquarters and will be responsible for supporting our service department. Join a company dedicated to leveraging the unique experiences of each of our employees to reimagine the next 60 years of Wolter!
Benefits of working for Wolter, Inc.:
Medical, Dental and Vision insurance- 401k plan with employer match
- Life and disability insurance
- Critical illness and accident insurance
- Flexible medical savings plan
- Pet insurance
- Annual review program
- Paid vacation, holidays and more!
This position is responsible for supervising and ensuring the daily workflow of service clerical functions and cross-training of staff.
Position responsibilities:
- Develop, lead and supervise service clerical staff
- Perform annual reviews of subordinates
- Handle any disciplinary situations as needed
- Ensure staff is cross-trained
- Coordinate workflow for all service clerical/administrative staff to ensure work is completed on time and correctly. Recommend and implement process improvements when necessary.
- Participate in recruiting as positions need to be filled, or in making the decision to terminate a position in the service office staff if needed.
- Monitor and advance timely WIP (Work In Progress)
- Address customer service issues escalated by other office staff.
- Oversight of phone coverage amongst staff and provide backup phone coverage when needed.
- Oversight of third-party billing
- Assist as needed with the essential daily functions in the service office (billing, credits, etc.)
- Performs other related duties or projects as assigned
Essential skills and experience:
- Good interpersonal, presentation, and communication skills
- Strong computer proficiency
- Be able to organize and manage multiple priorities and partner with management team to ensure smooth workflow processes Able to lead people and get results through others and to think ahead and plan over a one-to-two-year time span
- Must develop systems and controls to ensure all functions are completed on a thorough, accurate, and timely basis
- Must be detail oriented to ensure thorough administration of service functions
We are an Affirmative Action/Equal Opportunity Employer and will give all qualified applicants consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. All job offers are contingent upon satisfactory drug screen and driving record results.
Learn more about us at wolterinc.com!
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