Job description

Social Media and Customer Experience Specialist

Koons of Silver Spring believes our success and continued growth is attributed to our employees. Family-owned and operated for over 50 years, we have continued to grow while holding true to our values of professionalism, honesty, and integrity.

We are currently seeking an experienced Social Media and Customer Experience Specialist to join our team. Candidate must have exceptional customer service experience and engaging personality. This position requires someone who who is patient, has a positive attitude, someone who can thrive in stressful situations, has the ability to multi-task, and is results oriented.

Job Description/Responsibilities:

• Provide exceptional customer experience by actively listening to resolve customer needs, demonstrate professionalism, problem-solving and empathy to ensure our sales and service clients are highly satisfied.
• Respond to customer surveys and reviews on google and other platforms to ensure customer concerns are acknowledged and resolved.
• Manages the company’s social media accounts and posts content. Monitor various social media platforms such as Facebook, Instagram, and Tik Tok.
• Understands the overall concept of the company, including the needs of the business, customer, product goals, and all other aspects of customer service.
• Provide suggestions to management for improving customer experience on social platforms and internal processes.
• Efficiently perform other duties as assigned

Required Skills:

• 2 years minimum work experience in customer service or sales.
• Working knowledge of major social media platforms (Twitter, Facebook, LinkedIn, Instagram, TikTok).
• Must be able to provide work samples (or portfolio of work).
• Proficient analytical thinking and problem solving skills.
• Strong interpersonal skills, ability to communicate professionally, persuasively and confidently over the phone, via e-mail and face-to-face with customers.
• Punctual, responsible, focused, creative, strong work ethic and willingness to work as a team player.

WHAT WE OFFER:

• Variety of health insurance options and dental plan.
• Health/wellness program that reimburses up to $800 annually.
• 401(K)
• Paid time off
• Annual off-site holiday party

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All employees are required to show proof of vaccination.

Ability to commute/relocate:

• Silver Spring, MD 20904: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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