At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Solutions Specialist II

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role Solutions Specialist II are to:

• Triage digital support requests across Global Breeding and escalate to appropriate partners as relevant answer questions, troubleshoot and test to resolve issues and provide feedback;
• Provide routine and refresher training and help with accessibility issues;
• Maintain software documentation, including product webpages, knowledge bases, and FAQs in an effort to minimize volume of support tickets;
• Track/trend issues and advocate solutions that benefit end users and digital development teams, as digital technologies evolve, continuous learning is required to understand changes/new systems and provide best in class support;
• Improve adoption through training, documentation, and communication of outages and enhancement plans, along with usage monitoring;
• Prioritize production emergency resolution to maximize productivity of Global Breeding users and maintain critical operation uptime;
• Provide recommendations that help with plans to refresh, replace, or retire systems;
• Serve as the voice of the customer and collect feedback to drive continuous improvement across IT products.

WHO YOU ARE

Your success will be driven by your demonstration of our life values, more specifically related to this position, Bayer seeks an incumbent who possesses the following:

Required qualifications:

• Bachelors degree with four years of relevant experience or Masters degree with two years of relevant experience;
• Degree in computer science, engineering, science, agriculture or other related field;
• Demonstrates ability to understand and apply IT and/or business process knowledge to wide range of situations with varying degrees ofcomplexity;
• Develops alternative solutions to problems, handles complex problems independently sought for counsel within field of expertise;
• Participates and completes assignments with more than one global business unit or function;
• Communicates effectively and promptly at all levels of the organization;
• Anticipates problems of increasing complexity and develops solutions;
• Able to promote and support a team approach;
• Basic knowledge of querying SQL and/or NoSQL databases;
• Ability to operate independently on work assignments with minimal guidance. Responsible for making decisions that impact business value.

• This will be a hybrid role, working remote while also reporting into one of the various major breeding sites in North America.

• This role is elligible for potential VISA sponsorship.

• Domestic relocation may be provided if needed.