Calling All Foodies!

Company Introduction

At Salata, our concept is and will always be simple; your salad is what you make it. As a built-to-order salad kitchen with more than 50 fresh toppings, five salad bases, a dozen house-made, gluten-free dressings, our guests can fully customize their salads and wraps exactly how they want with no restrictions. There are many other salad concepts like ours out there, but when you walk into a Salata we want our guests to feel like they can do, be, and create anything they want—because they can.

We believe that when our human growth reflects the growth of our salad ingredients, we can all thrive together – as unique individuals and as one healthy community. Since our humble beginnings in 2005, our people have been the key ingredient that has driven us forward from one restaurant in the downtown Houston tunnels, to more than 80 corporate-owned and franchise locations across Texas, Georgia, Southern California, and Louisiana. With plans to open in multiple new markets including Charlotte, NC, this salad kitchen is poised for growth and to push forward with our goal to share fresh, healthy food with all communities. We need enthusiastic, positive thinkers and self-starters to help us reach that goal.

About the Role

We are looking for a Support Technician I to provide fast and useful technical assistance on computer systems. They will be responsible with answering queries on basic technical issues and offer advice on how to solve them.

The Support Technician I must have good technical knowledge, understanding of our systems, and be able to communicate effectively to not only understand the problem but to come up with and explain the solution.

Benefits & Perks!

• Free salads
• Competitive Pay
• Medical, Dental, Vision
• 401(k)
• 401(k) Matching
• Flexible work schedule
• Paid Time Off
• Holiday Pay
• Growth Opportunities

Support Technician I Core Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Perform troubleshooting on office and store hardware
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

Qualifications and Skills

• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
• Experience researching, analyzing, and interpreting automated system problems.
• Knowledge of relevant call tracking applications.
• Knowledge and experience of customer service practices.
• Related experience and training in troubleshooting and providing help desk support.

Physical Demands

• Function in a fast-paced restaurant environment
• Lift and carry, push or pull heavy objects up to 50 pounds
• Kneel, bend, twist, or stoop
• Ascend or descend stairs
• Reach and grasp objects (including above head and below waistline)
• Stand or sit for an extended periods of time
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Supervisory Responsibility

The Support Technician I position has no supervisory responsibilities.

Work Environment

This job operates in a restaurant and office environment.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasionally, this position may work on weekends.

Travel: 10%-20%

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected on a project-by-project basis.

Home Office Location

16720 Park Row

Houston, TX 77084

• Salata Holdings, LLC is an Equal Opportunity Employer
• Salata participates in the federal government's E-Verify program. All applicants applying must be authorized to work in the United States.