Job description

Company Overview

Tarkik Solutions (Tarkik) is a Washington DC based SBA 8(a) certified small business that provides information technology, management, and strategy consulting services to public sector clients. We bring an established track record of modernizing government with capabilities spanning Emerging Technologies, Digital Transformation, Business Transformation, Human-centered Design, Identity and Access Management, and Domain Expertise. We utilize an agile, innovative, data-driven, and mission-driven approach to solving problems at a large scale. Learn more about us at www.tarkik.com.

Project Overview
U.S. Customs and Border Protection (CBP) Office of Professional Responsibility (OPR), jointly with U.S. Immigration and Customs Enforcement (ICE) OPR, maintain oversight over allegations reported to the Joint Intake Center (JIC) which serves as the central “clearinghouse” for receiving, processing, and tracking allegations of misconduct involving ICE personnel and contractors as well as CBP’s workforce of over 60,000. To manage these allegations, OPR utilizes a Case Management System (CMS) named the Joint Integrity Case Management System (JICMS). CBP OPR seeks a team in support of the Reporting and Development Program (RDP) which will review OPR’s current business and workflow processes and collaborate with CBP JICMS developers, OPR leadership, and end users to identify and implement modernization enhancements which close process and data gaps while ensuring quality assurance of reported data.

Work Location

This is a long-term,primarily telework position. The client requires occasional on-site meetingslocated at 22001 Loudoun County Pkwy, Ashburn, VA 20147 or at other locations within the DC metro area. Telework arrangements are subject to changebased on client needs.

Clearance

Client requires US citizenship and either a current DHS/CBP clearance or Active DoD Secret or Top-Secret clearance.

Responsibilities

• Work with teams to create an in-depth understanding of the Case Management System and document requirements
• Produce documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help, and developer guides
• Create tutorials to help end-users use a variety of applications
• Prioritize business and information needs by working with management, end users, and Subject Matter Experts
• Locate and define new process improvement opportunities
• Document and review system related changes
• Communicate ideas and viewpoints to senior management
• Leverage Agile Development best practices in project activities

Requirements

• Bachelor’s degree in Business, Information Technology, or any related field
• 7+ Years of relevant work experience supporting complex projects
• Prior experience as a technical writer for software systems developing artifacts such as user guides and training material
• Experience communicating ideas and viewpoints to senior management
• Experience acting as a liaison between business and IT groups
• Proficiency in MS Office (MS Word, Excel, PowerPoint)
• The ability to handle multiple projects in a fast-paced environment
• Effective written and verbal communication and leadership skills
• Excellent problem-solving and analytical skills
• Knowledge of Agile software development methodologies

Employee Benefits

• Competitive Base Salary
• 15 Days Paid Time Off
• 11 National Federal Holidays Off
• 401k Benefit with up to 4% employer match
• Employer Sponsored Healthcare Benefits (All Platinum Level Plans available from DC Healthlink for choice)
• Employer Sponsored Training Benefits
• Employer Sponsored Team Building Events
• Performance Based Bonus and Spot Awards
• Additional Benefits may be added during course of employment

Tarkik Solutions Incorporated is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Type: Full-time

Pay: Up to $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Ashburn, VA 20147: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have either a current DHS/CBP clearance, an Active DoD Secret, or an active Top-Secret clearance? Please specify

Experience:

• Technical writing: 7 years (Required)

Work Location: One location

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