At Dedham Savings, we believe that being here for the journey means supporting our customers every day in a friendly and professional manner every day. While our employees are committed to helping our customers, we are committed to our employees. After all, we wouldn’t have made it 191 years without them! To support our employees we offer competitive compensation, benefits, and opportunities for advancement.

PURPOSE

Teller II performs a variety of customer service and related duties to provide service to Bank customers in conformance with established Bank policies, strategies, and procedures. Receives and pays out money, keeps records of money and negotiable instruments involved in financial transactions, and communicates with customers in person and over the phone while answering questions related to their existing accounts and/or offering other products and services when deemed appropriate.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet customers of the Bank cordially and professionally and provide efficient, effective, and courteous customer service in person and via the telephone. Refer problems or concerns to a supervisor for further action as needed.
• Organize workstation for daily activities.
• Accept and process loan payments.
• Receive checks and cash for deposit, verify the amount, and examine checks for endorsement.
• Cash checks, make withdrawals from customer’s account, pay out money after verification of signatures and customer balances.
• Enter customers' transactions into the computer to record transactions, and issue computer-generated receipts.
• Provide additional services such as Bank checks (Official and Teller’s Checks), and over-the-counter checks.
• Understand, explain, and cross-sell the Bank’s products and services such as checking and savings accounts, certificate of deposit accounts, loan products, credit cards, debit cards, and digital services.
• Balance all transactions and cash at end of the shift. Compare totaled amounts with data displayed on a computer screen.
• Perform related customer service, clerical, and teller duties, as assigned or requested.
• Participate in the consolidation of daily teller work and the balancing of the ATM.
• Acknowledge opportunities to generate referrals to other areas of the Bank including but not limited to the Investment Center, Wealth & Asset Management (Plimoth Investment Advisors – PIA), Residential & Commercial Lending, and Business Banking Services.
• Exhibit excellent customer service and actively participate in the Your Bank Rewards Referral Program.
• Attend sales, service, and product training sessions regularly and actively participate in branch meetings.
• Adhere to Bank’s dress code policy.
• Participate in community activities representing Dedham Savings.
• Perform all duties by prescribed regulatory compliance guidelines. Ensure compliance with established security procedures as well as cash handling procedures.
• Adhere to audit and regulation policies and procedures and complete annual training on all required regulations including, but not limited to, Regulation CC, AML/BSA, and GLB/Privacy.
• Assist in ensuring the branch meets yearly goals.
• Exhibit ability and desire to embrace and enhance the Dedham Savings culture.
• Consider this description to be the foundation of your job, not its boundaries. Expect to participate in internal and external training sessions and activities not described here which enhance customer service quality.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• High school diploma or equivalent GED.
• Ability to adhere to policies, procedures, and instructions of management.
• The ability to provide high-quality customer service is extremely important.
• Detail orientated with the ability to function in a fast-paced and changing environment.
• General Math skills.
• Actively seeks information to understand customer needs.
• Communicates clearly and precisely.
• Listens carefully and asks questions to clarify understanding.
• Displays a can-do attitude and willingness to learn.
• Strong organizational skills.
• Strong attention to detail and ability to maintain confidentiality.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually moderate.

Dedham Savings is committed to providing equal opportunity for all employees and applicants without regard to race, color, religion, gender, sexual orientation, age, marital status, national origin, physical or mental disability, veteran or disability status, gender identity, or expression, citizenship, genetic information, ancestral origin, military status, pregnancy, childbirth, and or conditions relating to pregnancy or any other related medical conditions or any other status protected by Federal, State or local laws.

EOE/F/M/Vet/Disabled