Job description

Transit Dispatcher

The City of Galesburg seeks interested candidates for the position of Transit Dispatcher in the Community Development Department. This permanent, overtime-eligible, bargaining unit position has a starting hourly pay rate of $13.92.

GENERAL DESCRIPTION
Under immediate supervision, routes, schedules, and assists bus driver personnel. Performs customer service functions for a variety of internal & external customers. Performs a variety of clerical work according to prescribed policies and procedures.

ESSENTIAL FUNCTIONS

Provide public transportation dispatching and routing services to seniors, disabled individuals, and general public, dispatch vehicles as appropriate to on call destinations.

Monitor two-way radio, and provide guidance as needed.

Receive, update, and maintain Dial-A-Ride notifications for transportation services.

Provide a variety of public transportation information to passengers, the general public, and other public agencies. Provide quality customer service and respond to public inquiries and requests for service in a courteous manner.

Act as a liaison between drivers and supervisors, public safety, and other organizations.

Perform a variety of clerical duties including answering a multi-line phone, receiving and sorting mail, data entry using standard office equipment.

Maintain and issue all types of bus passes.

Collect and issue change for drivers.

Order and maintain office supplies.

Performs all other duties as assigned.

EDUCATION

High school diploma required.

WORK EXPERIENCE REQUIRED

Six months of experience in typing and general clerical work is desirable.

PERSONAL QUALIFICATIONS AND ABILITY

At least 18 years of age.

Communicate effectively through strong written and verbal skills with subordinates, co-workers, and the public.

Ability to speak, write and read English clearly.

Excellent time management skills, and ability to multi-task and prioritize tasks.

Proficiency in spreadsheet software.

Be personally responsible for inventory, change bag & contents.

To establish and maintain professional relationship with the public.

To be knowledgeable of City streets, and common destinations along routes.

To be knowledgeable and compliant of City safety procedures and practices.

Physical Requirements

Ability to operate & hear a two-way radio.

Ability to lift a minimum of 50 pounds.

Bending, twisting, squatting, crouching, and kneeling.

Ability to sit for extended periods of time.

Ability to hear, tell where a sound is coming from and differentiate between sounds.

How to Apply

Resumes are not accepted in lieu of an application. Interested candidates should complete and submit a City of Galesburg online application at:
https://www.ci.galesburg.il.us/government/departments/human_resources/index.php

Job Type: Full-time

Pay: From $14.23 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift

Work Location: One location

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