Job description

Seeking Experienced Service Advisor with a proven track record of customer satisfaction and sales

Snell Motor Companies is comprised of Land Rover Austin, Land Rover Dallas, Land Rover Frisco, Jaguar Austin, Jaguar Dallas, Jaguar Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated, the Snell family began serving the Dallas community in 1973. They were awarded one of the first Land Rover franchises in the country as well as one of the first to build the free-standing Land Rover Centre concept. They continue to be one of the largest Land Rover dealerships in North America. Between Land Rover Austin, Land Rover Dallas, and Land Rover Frisco, they have earned more than 15 Pinnacle Awards for outstanding performance in customer service, sales, and business excellence.

• Family owned
• Paid holidays & paid time off
• Paid training includes online
• Earn vacation hours after 90 days
• Aggressive Employee referral program

Core Responsibilities:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

• Maintains automotive records by recording problems and corrective actions planned.

• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.

• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Competencies:

• Analysis and Problem Solving
• Customer Enthusiasm
• Decisiveness
• Initiative Judgment
• Organizing and Planning
• Team Building
• Versatility
• Communication
• Dealing with complexity

Skills Required:

• Ability to establish and maintain good relationships with customers and co-workers. People-oriented and willing and able to ask customers questions.

• Ability to answer customers’ technical questions regarding vehicle problems, warranties, services, and repairs.

• Knowledge of automotive systems in general

• Ability to review service orders and inspect the vehicle for necessary repairs

• Knowledge of new models and product improvements, based on technical service bulletins, etc. Ability to study and retain knowledge regarding company and vehicle specific training

• Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.

• Ability to communicate well with co-workers throughout the repair process.

• Detail-oriented individual comfortable with working with customers and team members.

• Must have the ability to analyze information and determine next steps

• Has major responsibilities to ensure customer satisfaction of repairs completed

• Must exemplify excellence

• Must maintain a broad knowledge of the manufacturer’s new and recent products.

• Must be capable of working independently, effectively managing his or her time and work flow.

• Must be capable of paying close attention to administrative details, such as reviewing repair orders to ensure that all action have been documented according to retail facility and manufacturers policies and procedures.

Functions:

• Training & Development
• Operations
• Warranty Functions
• Interdepartmental Relations
• Exceeding Service Standards

• Centers mainly on customer communication regarding vehicle repairs

• Entails a considerable amount of walking, sitting, bending over, driving

• Regular interaction with service technicians, service manager, general manager, shop foreman, parts employees and sales staff.

• Requires effectively handling unique vehicle situations and customer situations on a daily basis.

• Involves analyzing vehicle needs, and determining course of action

• Must reflect knowledge of all areas of automotive systems.

• Requires ability to use the computer for training, repair processes, repair order time and documentation, parts requests, multi-point inspections.

• Contains cost through accurate documentation of existing vehicle damage, accurate repair order information with a thorough description of customer concerns

• Attention to detail in all areas including: vehicle write up analysis and clarification, paperwork process and throughput, cleanliness, quality control, safety, documentation.

Job Type: Full-time

Pay: $60,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Day range:

• Weekend availability

Shift:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Austin, TX 78703: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dealership: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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