Are you passionate about providing high-quality service that paves the way for long-lasting relationships with customers? Are you energized at the prospect of leading and developing a best-in-class team with a growth-focused mindset? Do you value being an ambassador for a workplace where all of your contributions will matter to the highest degree, and the small wins are celebrated just as much as the big wins? At Baxter Auto, our Automotive Service Managers wholeheartedly embody each of these attributes and more!

We philosophically believe our people are THE differentiating factor that distinguishes Baxter in the marketplace. We are focused on having superior employee experiences centered around four key pillars: Well-being, Purpose, Belonging, and Growth. In the end, we want to ensure we’re accomplishing three things: delivering on the Baxter employee experience, taking tremendous care of our guests, and representing our manufacturing brands with excellence.

Automotive Service Manager

Compensation:

Based on experience

Key responsibilities for an Automotive Service Manager include but are not limited to:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Your Well-being – We care about your well-being, and this position offers an extensive compensation and benefits package including:

• Extensive Benefit Offering – Medical, dental, vision, tuition reimbursement programs, paid time off program, 401(k) with company match, health savings and flexible spending accounts, group and voluntary life insurance, and voluntary short-term and long-term disability plans
• Additional Earning Opportunities – Individual and team bonuses
• Employee discounts on vehicle purchases and vehicle servicing
• On-going job and product training

Key qualifications for an Automotive Service Manager include but are not limited to:

• Strong automotive industry knowledge including best practices and modern approaches to service management.
• Progressive and dynamic in leading and continually developing a strong, growth-minded automotive service team.
• Exemplary problem-solving skills and the ability to implement innovative resolutions to keep our customers satisfied.
• Elite communication and collaboration capabilities to develop and maintain mutually beneficial partnerships with internal and external stakeholders.
• Forward-thinking, sales-minded attitude with an ability to uncover value-add business opportunities.
• Knowledge and experience working in CDK is beneficial.
• Level-headed and focused approach to effectively and efficiently manage stressful situations.
• Welcoming presence, great listening skills, and an empathetic outlook on all situations.

Employment with Baxter is contingent upon applicants’ successful completion of the background check process and drug screening test. Baxter embraces diversity and equal employment opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Baxter is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, sex, gender, gender identity, sexual orientation, marital status, protected veteran status, disability, age, or other legally protected status. In addition, Baxter will provide reasonable accommodations for qualified individuals with disabilities. If you are unable or limited in your ability to submit an application because of a disability, please contact us at recruit@baxterauto.com or (531) 365-3165, option #1 to request an accommodation. Please refer to the job description for full details about the role.