Job description

Yoh has a contract opportunity for a Client Services Lead with our client in the entertainment industry located in Culver City, CA.

• 5-month assignment
• Pay Rate: $29.58/hr
• Hybrid 2-3 days per week in office (Culver City)

Overview:
The Distribution Content Services (DCS) Client Services Lead will service assigned client accounts, workflows and the digital/physical sales for assigned markets, which include Free/Basic/Pay as well as VOD and other digital clients. Advise sales personnel, media clients, and internal and external vendors on contractual fulfillment of materials to the allocated markets. Coordinate the manufacturing, distribution and administrative aspects of the servicing process. Work with management to formulate distribution procedures, implement the processes and file timely reports on progress. Responsible for reviewing, tracking and coordinating the manufacturing and delivery of materials to be ingested into the Distribution Backbone and other digital inventories, including but not limited to Picture, Audio, Closed Captioned/Subtitle, Metadata, Trailer and Artwork content.

Roles & Responsibilities:

• 20% 1. Client Communication and Servicing Activity

Conduct communication with International licensors / clients and Distribution Sales staff as needed. Activity should focus on building awareness with clients on delivery of digital assets and understanding the challenges our clients face when conducting their business. Review and analyze client contracts (start orders, term sheets, deal memos, tasks) in order to fulfill obligations regarding materials (files, trailers, scripts, music cue sheets, metadata and master materials) for all SPE and Acquired programming; authorize and ensure delivery of materials. Advise sales personnel, licensors / clients / distributors / vendors and internal SPE employees of any issues related to the fulfillment of contracts. Maintain all servicing activity on designated SPE tracking system for allocated territories in order to track status of clients delivery. Analyze quality management metrics for assigned markets (on time
delivery vs. missed deadlines, amount of product manufactured by primary vendors vs. vendor rejection rate, specific rejection issues etc.) and advise management on recommendations for improvement. Support other Coordinators with coverage and servicing of their clients as needed.

• 40% 2. Materials Research, Preparation and Technical Activity

If requested by LOB, conduct library research, advise client of materials available and supply manufacturing costs to create requested materials. Coordinate the delivery of video, audio and CC/subtitle elements to be ingested into the Distribution Backbone and other digital inventories by researching availability using internal databases, following up with source delivery departments for missing elements, working with vendors to meet due dates and providing status updates to clients. Problem solve for when material delivery issues arise (rejections, manufacturing delays, shipping mistakes) and provide corrective action as needed (review processes, contact vendors for explanations), Resolve technical issues and constantly review new technology opportunities and incorporate into existing processes to ensure preparation, servicing & archive of materials is performed in the most efficient & cost
effective manner. Continually enhance & improve skills through on-going process and systems training. Attend necessary technical and process informational sessions.

• 30% 3. Vendor and Internal Communication Activity

Prioritize work orders and negotiate delivery dates with external/internal vendors, enforce performance standards where appropriate and manage vendor performance. Responsible for timely data entry, integrity and accuracy to HUB, Distribution Backbone, GOLD and other business systems as assigned. Conduct communication as required with DCS internal manufacturing departments and vendors to ensure delivery of materials, assist in solving material issues and provide guidance on client delivery requirements (materials and timelines). Work in conjunction with DCS Client Services Departments on the creation/retrieval of foreign language digital assets as appropriate.

• 10% 4. Client Operations Special Initiatives

Support and as required, participate in internal and external matrix teams who are involved in special initiatives and projects, which can include; Client Operations Information Sessions, Management Presentations, team building exercises, cross training, staff development, etc.

Qualifications:

• Knowledge of video, audio, subtitle digital file formats/codecs
• Knowledge of VOD and EST products
• Basic knowledge of VOD and Pay TV industry developments (clients, competitors, technology)
• Microsoft Office, MS Excel proficiency is required
• Gold (Xytek based software for inventory research) a plus
• Ability to self-motivate and prioritize workload based on due dates and urgency
• Problem solve beyond your role using critical thinking skills
• Be client facing and customer focused.
• Work quickly and make calculated decisions independently

If This Sound Like You, Apply Now!

Recruiter: Diane Law

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

unity Employer, M/F/D/V.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities [1]to contact us if you are an individual with a disability and require accommodation in the application process.

Links:
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[1] https://www.yoh.com/applicants-with-disabilities
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