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Team:

The Office of the CDIO partners with our CDIO, Chief Transformation Officers, and Digital Technology SVPs on our 360-degree approach to customer, partner and internal employee engagements. The team collaborates with senior leadership across the company to create long term trusted relationships with key customers, accelerate our scale to $16B+ and help make ServiceNow the best place to work.

Role:

This is an extraordinary opportunity to partner daily with our Digital Technology SVPs to elevate CxO engagements, increase wallet share, and help drive adoption for customer success.

We are looking for a brilliant storyteller, who can communicate the ServiceNow mission from a variety of perspectives. As ServiceNow grows and we engage with executives across all industries, our narrative is more important than ever.

This role will be part of the Office of the CDIO and partner closely with the CTO/CDIO Customer Advocates, field sales and product teams to help scale CDIO impact by creating and executing a customer engagement strategy.

This role will report to the Head of the CDIO Office.

What you get to do in this role:

Increase wallet share through prioritizing which Customers, Partners and events the Digital Technology SVPs engage with, working with regional sales leaders on which customers they should meet with and when

• Optimize the process for the SVPs with customers end to end: ensure thorough and thoughtful briefing documents, create any materials needed for the meeting, etc.
• Attend select customer meetings, and capture major takeaways, maintain milestones, track, assign and drive the delivery of clear action items.
• Deepen strategic customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners, close the loop when deals close of people the SVPs have a relationship with, develop nurturing campaigns etc.
• Help define how slides and visuals will enhance a narrative or customer story
• Develop key metrics and capture and analyze data to continuously improve impact of the SVPs customer engagements
• Parachute into complex customer situations as liaison for our SVPs when high visibility opportunities are at risk

• Elevate and scale CxO engagements through key events

• Lead, organize, and manage executive-level special projects to explore and implement changes in customer engagement across the Digital Technology organization
• Contribute to codification and sharing of best practices
• Build a foundation to scale events and speaking opportunities
• Partner closely with marketing, strategic events, sales to align on where our SVPs would be best suited for speaking engagements, hosting roundtables, speaking at ServiceNow Events
• Run all coordination leading up to the events including, audience acquisition in partnership with sales and marketing, narrative and content creation, onsite event support and post event managing all necessary customer follow ups in collaboration with sales
• Global travel for key events

To be successful in this role you have:

• 8+ years of work experience across consulting, executive engagements, or sales, preferably in the cloud / enterprise SaaS / software industry
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset; ability to take big ideas and make them simple and digestible
• Deep experience in interacting with broad spectrum of CxOs w a passion for storytelling, narrative structure, and design
• Command for building consensus amongst numerous high-powered stakeholders and pushing forward to tangible output/outcomes quickly
• Proven capability of building and leading high-performing teams, either in a direct or indirect/matrixed capacity
• Superb ability to influence and motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Ability to manage change and ambiguity with an action-orientation/drive - must thrive in a dynamic environment with a strong ability to prioritize
• Executive presence, excellent verbal, and written communication
• High energy, strong work ethic, disciplined execution skills
• Proficient with Powerpoint, Excel, Tableau, Dynamics and familiarity with a number of market leading productivity tools

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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