Position: Customer Service Representative (Inside Sales)

Location: Newington, CT

Business: Ohlheiser Corporation

Segment: Industrial Products Group

For more than 50 years, the Ohlheiser Corporation has supplied customers with automation components from the world's leading manufacturers. Ohlheiser is an industrial equipment supplier and offers automation, robotic products, fluid power, mechanical and safety products from top vendors. We work with you to ensure that custom components meet your exact specifications, and we stand behind our products: Your custom-assembled components will produce accurate, reliable results and are sure to last for years to come. Our team of highly trained specialists serve all of New England, Long Island and southeastern New York, providing the best products, services and value available in the business.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Summary:

• The Customer Service Representative (Inside Sales) provides sales support to customers.
• Team plays a key role in building and maintaining customer relationships by assisting customers with inquiries, quotations and orders.
• Team will be responsible for setting up customer accounts, customer cross references, pricing records, etc.
• Works both internally and externally with parties to anticipate and resolve issues both quickly and accurately.
• This is a customer facing role.

Key Responsibilities:

Primary contact for customers.

Sales Support:

Enter all ERP setups needed for each account/ sale, process all quotations/ orders; and log all inquiries / requests using electronic system provided.

Quality control:

Review quotations/ orders, ERP set-up, etc. to ensure accuracy

Resolution:

Address customer inquiries, including pricing and availability.

Coordinate internally and externally for information as necessary.

Communication:

Gather and provide information across departments as necessary (e.g. sales, field, product pods, etc.) field associates as well as internal departments as required.

Cooperation:

Work cooperatively and professionally with others, acting as backup as necessary and provide assistance to other departments (e.g. returns processing, resolving discrepancies with invoices, orders, shipment, etc.)

Metrics and continuous improvement:

• meet or exceed KPI (Key Performance Indicators) / metrics and assist in continuous improvement processes
• Performs all other duties as assigned.

Qualifications:

• High School Diploma or GED equivalent
• Preferred: 2+ years customer service experience (both internal and external customers)
• A positive attitude with a desire to exceed expectations
• Superior communication skills (interpersonal, written, etc.)
• Strong organizational skills (including multi-tasking & attention to detail)
• Knowledge of Microsoft Office and Windows programs.
• Experience with Industrial Automation and or Robotics is a plus.

Position Statement:

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company .

Perks of Working with OTC Industrial Technologies:

As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.