Job description
Job Title
:
Dispatch
er
Reports to
: Dispatch
Manager
Location
: Tehachap
i
, CA
or Remote in Oklahoma
Employment Type
: Full
Time
(Weekend shift may be required)
FLSA
: Non
-Exempt
About Us:
Race Communications is one of California’s leading telecommunications and fiber technology companies, offering a full range of communications services and competing in over 25 markets with investments totaling $150M in recent years.
Working in partnership with several public and private entities, Race focuses its efforts on building top-tier networks that service small businesses and Fortune 500 companies alike. Our comprehensive network has brought significant improvements to local entities, education, community services, and public safety across the state.
In today's connected world, reliable, high-speed internet is an absolute necessity, and it is our company's mission to provide advanced communications at an affordable price. Race focuses its efforts towards building world-class fiber networks and offering gigabit internet service to communities throughout California.
What You’ll Do :
-
Dispatch field technicians for installations, trouble tickets and drops.
-
Monitor and adjust technician routes as needed and reschedule customer appointments if necessary.
-
Relay work orders, messages, or information to or from work crews, supervisors, or other departments.
-
Receive inbound calls from customers and technicians and manage dispatch/scheduling issues and complaints.
-
Investigate and solve customer issues as they arise and schedule service repairs throughout the day (Trouble Tickets).
-
Maintain communication with Field Tech Management and Field Tech Supervisors.
-
Assist Field Techs with Light checks, plug ins, check in/Check out activities.
-
Schedule redrops and create/schedule no light tickets.
-
Manage/create tickets throughout the day.
-
Receive calls in queue.
-
Manage CRM (Pitstop) Queues and record and maintain customer records/notes.
-
Record and maintain customer records/notes
-
Manage Sales Force dispatch schedule and workflow.
What You’ll Bring :
-
High School Diploma or General Education Degree (GED)
-
Two years related, experience and/or project management or equivalent combination of education and experience.
-
Experience in computer-based order entry systems and proficient with MS Word and Excel. Sales Force dispatch software experience is a plus.
-
Excellent communication and problem-solving skills.
-
Advanced customer service skills with ability to demonstrate empathy for customer’s situation and respond with appropriate sense of urgency.
-
Strong multi-tasker with proven ability to work in a fast-paced environment.
-
Organized team player with excellent collaboration skills.
-
Geographical knowledge of service area and ability to read maps.
adamanda.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, adamanda.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, adamanda.ca is the ideal place to find your next job.